External USB CD-RW
User’s Guide
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Troubleshooting
The following section describes common problems you may encounter, along
with some suggestions for resolving them.
Q: The CD-ReWriter doesn’t show up in My Computer or Explorer.
The following steps will assist you to get your drive to work as a CD-ROM:
• If you cannot find CD-ReWriter in Explorer, restart your computer,
or shut it down and then turn it on again.
• Make sure the computer is plugged in and that each device has
power. To check If the CD-ReWriter receiving power properly, you
can check the power indicator or test it by pressing eject button to
see if the tray opens and closes.
• Disconnect and then reconnect the CD-Rewriter’s power cable. This
might fix a faulty connection.
• Disconnect and then reconnect the USB cable.
Q: Not sure which drive letter was assigned to the CD-ReWriter.
The CD-ReWriter will have an icon, just like a CD-ROM drive. You can
easily see which icon is CD-ReWriter by double-clicking “My Computer”
icon, then right-click CD drive’s icon, and selecting Eject. The tray of
selected drive will open.
Q: The CD-ReWriter has problem in reading CD disc.
There are several ways to solve this problem as follows:
• The CD disc in the tray may be loaded upside-down, or a little off-
center. Try re-loading the CD disc with its label side up.
• After loading a CD disc, it will take a moment to let the CD-
ReWriter read the disc information. When the indicator on the front
panel stops flashing and stays green, it is ready for access.
• If the disc you just loaded is a blank CD disc, try it later after
copying some information to the CD.
Q: Error message when double-clicking on the CD-ReWriter icon.
• There is no CD in the CD-ReWriter, load a CD disc and try again.
• After loading a CD disc, you need to wait for a short moment to let
the CD-ReWriter read the disc information and ready for further
access. The CD-ReWriter is ready when the light stops flashing and
stays green.
• The CD disc in the tray may be loaded upside-down, or a little off-
center. Try re-loading the CD disc with its label side up.
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