KermaX-plus
®
Chamber | Service and Technical Support | 39
8. Service and Technical Support
8.1. Warranty
8.1.1. Warranty, General
IBA Dosimetry GmbH warrants the KermaX-plus
®
system and the associated accessories to be
immaculate during the 12 months of warranty. In case of defects, IBA Dosimetry GmbH will decide
whether to repair or to exchange the system.
The following information must be attached in order to claim for warranty:
an error description
date of purchase
the model number of the device
the serial number of the device
The costs for packing and shipping the goods back to the manufacturer are at the owner’s expenses
unless otherwise agreed upon in writing prior to shipment.
Any damages caused during the shipment of the returned goods are at the owner’s expenses. On receipt
of the goods the manufacturer will carry out an inspection to confirm the problem is covered by warranty
conditions. If the case is not covered, the owner will receive a quote for repair.
The terms of this warranty do not affect the owner’s statutory rights under applicable national or local
legislation or claims against a local supplier arising from a sale or purchase contract. Claims of this
nature should be addressed to the supplier.
Enhancements, modifications or repairs may only be done by IBA Dosimetry GmbH or by trained
personnel with sufficient knowledge and skill who are authorized by IBA Dosimetry GmbH.
IBA Dosimetry GmbH is not liable for damages caused from the use or operation, which is not approved
by the manufacturer and not described in this manual.
8.1.2. Warranty, Limitations
The warranty does not cover the following:
Periodic checks, calibrations or preventive maintenance.
Defects which result from modifications without the manufacturer's written approval.
Damage resulting from normal wear.
Damage resulting from improper use or handling including, but not limited to, the dropping or the
incorrect installing of the product.
Accidents, damages or disasters which are beyond the manufacturers control including, but not limited
to lightning, fire, public disturbances and improper ventilation.
Damages due to the transportation of the system.
Incorrect cleaning
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