POST
message
Failing device or
problem found Suggested action
1162 Serial port configuration
error
Start the Configuration/Setup Utility program and
ensure that the IRQ and I/O port assignments
needed by the serial port are available.
2462 Video adapter and
memory
Call for service.
Troubleshooting charts
Notes:
1. See “Solving Problems” in the User’s Guide on the IBM IntelliStation
Documentation CD for more detailed troubleshooting charts.
2. If you cannot find the problem in the troubleshooting chart, run the diagnostic
programs. If you have run the diagnostic test programs, or if running the tests
does not detect the problem, call for service.
CD-ROM drive problems
CD-ROM Drive symptom Suggested action
CD-ROM drive is not
recognized.
Verify that:
v The IDE channel to which the CD-ROM drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
CD is not working properly. Clean the CD.
If the problem remains, call for service.
CD-ROM drive tray is not
working. (The computer must be
turned on.)
Insert the end of a straightened paper clip into the manual tray-release opening.
If the problem remains, call for service.
Diskette drive problems
Diskette drive symptom Suggested action
Diskette drive activity LED stays
on, or the system bypasses the
diskette drive.
1. If there is a diskette in the drive, verify that:
v The diskette drive is enabled in the Configuration/Setup utility program.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the computer.
v The software program is working properly.
v The cable is installed correctly (in the proper orientation).
2. To prevent diskette drive read/write errors, be sure the distance between
monitors and diskette drives is at least 76 mm (3 in.).
If the problem remains, call for service.
Chapter 5. Solving problems 55
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