Note: The connection code has a default timeout of 5 minutes. If the IBM
authorized servicer at the customer site takes longer than 5 minutes to link to
the AOS server, you can extend it for 5 minutes (twice). After the link is
established, the link stays active until either you or the authorized servicer
breaks the connection.
4. Customer: From the file module, log in as root and run cnrslaunchaos.
5. Customer: Enter the connection code that the IBM support representative gave
you.
The script launches the Firefox browser and downloads the executable for
establishing the AOS session. Confirm the file download. The file is stored in
the /home/root/desktop directory.
6. Customer: When the executable file finishes downloading, close the Firefox
download window and close the browser.
The launch script runs the AOS binary executable file that it downloaded.
7. Customer: Grant the IBM support representative the appropriate level of access
(Active, Monitor, or Chat) according to customer security for conducting the
maintenance action. For example, click Active.
Active mode gives full remote access.
Monitor mode restricts the IBM support representative to a view of the console,
where the representative can offer guidance on what actions you might take to
analyze and correct the problem.
Chat mode opens a chat window with no view of the console.
Chapter 6. Call home and remote support 253
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