POST error codes
The following table provides an abbreviated list of the error codes and messages
that might appear during POST. See the Problem Determination and Service Guide
on the IBM System x Documentation CD for more information about the POST error
codes and messages. Go to http://www.ibm.com/servers/eserver/support/xseries/
index.html to check for updated technical information.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
162 Device configuration error.
1. Run the Configuration/Setup Utility program, select Load
Default Settings, and save the settings.
2. Reseat the following components:
a. Battery
b. Failing device
c. I/O board
3.
Remove the battery for 60 minutes; then, reinstall the battery
and restart the server.
4. Replace the components listed in step 2 one at a time, in the
order shown, restarting the server each time.
163 Real-time clock error.
1. Run the Configuration/Setup Utility program, select Load
Default Settings, make sure the date and time are correct,
and save the settings.
2. Reseat the following components:
a. Battery
b. I/O board
3.
Replace the components listed in step 2 one at a time, in the
order shown, restarting the server each time.
289 A DIMM has been disabled
by the user or by the system.
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable the DIMM.
2. Make sure that the DIMM is installed correctly.
3. Reseat the DIMM.
4. Replace the DIMM.
301 Keyboard or keyboard
controller error.
1. If you have installed a USB keyboard, run the
Configuration/Setup Utility program and enable keyboardless
operation to prevent the POST error message 301 from being
displayed during startup.
2. Reseat the following components:
a. Keyboard connection
b. I/O board
3.
Replace the components listed in step 2 one at a time, in the
order shown, restarting the server each time.
50 IBM System x3850 Type 8864: Installation Guide
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