Troubleshooting charts
The following tables list problem symptoms and suggested solutions. See the
Problem Determination and Service Guide on the IBM System x Documentation CD
for more detailed troubleshooting charts. If you cannot find the problem in these
charts, run the diagnostic programs. If you have run the diagnostic programs, or if
running the tests does not reveal the problem, call for service.
CD/DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The CD/DVD drive is not
recognized.
Make sure that:
v The IDE channel to which the CD/DVD drive is attached (primary or secondary)
is enabled in the Configuration/Setup Utility program. If the server has a single
IDE channel, only the primary channel can be used.
v All cables are installed correctly.
v The correct device driver is installed for the CD/DVD drive.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
Call for service.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk test).
1. Remove the first drive that is not recognized and run the hard disk drive
diagnostic test again.
2. If the remaining drives are recognized, replace the drive that you removed with
a new one.
Chapter 6. Solving problems 53
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