ICE AIR 5CHPW13 - User Manual

Questions and Answers

A
Ariana JohnsonAug 14, 2025
What to do if my ICE AIR Heat Pump is not operating?
- R
  Rodney OneillAug 14, 2025
  If your ICE AIR Heat Pump isn't working, start by checking the electrical connections and verifying the voltage and current against the unit's nameplate. Inspect for wiring errors and ensure all screw connections are tight, both in line and low voltage terminals. Also, check the water supply piping, filters, and indoor fan. Confirm the thermostat settings are correct and look for any fault codes on the control board.
L
lauren87Aug 17, 2025
What to do if my ICE AIR 5CHPW13 Heat Pump shows high pressure?
- M
  Mark StevensAug 17, 2025
  If your ICE AIR Heat Pump indicates high pressure, this could be due to low or no water flow, a dirty coax coil, a blockage in the cap tube, or the entering water temperature being too high. Check the corresponding issues as per the fault codes.
J
Jacob FreemanAug 21, 2025
What causes low pressure in my ICE AIR 5CHPW13 Heat Pump?
- D
  diane42Aug 21, 2025
  Low pressure in your ICE AIR Heat Pump can be attributed to a low charge, a dirty filter, or a dirty evaporator coil. Check the corresponding issues as per the fault codes to resolve it.
A
Alexander DorseyAug 26, 2025
What to do if my ICE AIR 5CHPW13's evaporator is too cold?
- R
  Rebecca AcevedoAug 26, 2025
  If the evaporator in your ICE AIR Heat Pump is too cold, it could be caused by a dirty filter, a dirty evaporator coil, fan motor failure, or low gas. Check the corresponding issues as per the fault codes.
E
Erica MyersAug 28, 2025
What causes condensate overflow in my ICE AIR 5CHPW13 Heat Pump?
- D
  ddavisAug 28, 2025
  Condensate overflow in your ICE AIR Heat Pump is often due to clogged condensate drainage. Check the corresponding issues as per the fault codes to address this.
G
George CalhounSep 1, 2025
Why is my ICE AIR Heat Pump showing a temperature probe failure?
- C
  Courtney WatsonSep 1, 2025
  A temperature probe failure in your ICE AIR Heat Pump could be due to a loose or disconnected probe wire or a faulty probe. Check the corresponding issues as per the fault codes.
E
Erica ThomasSep 5, 2025
What causes high or low voltage in my ICE AIR Heat Pump?
- J
  Janet RaySep 6, 2025
  High or low voltage issues in your ICE AIR Heat Pump can stem from an unstable site voltage or a bad transformer. Check the corresponding issues as per the fault codes to troubleshoot.
P
paulhoffmanSep 9, 2025
Why is the coaxial water too cold in my ICE AIR Heat Pump?
- G
  greedSep 9, 2025
  If the coaxial water in your ICE AIR Heat Pump is too cold, it could be due to the water being too cold during operation or low gas levels. Check the corresponding issues as per the fault codes.

Summary

Installation Manual

Unit Overview, Inspection, and Preparation

Covers unit overview, application notes, inspection steps, and pre-installation guidance.

Technical Specifications

Details physical data, operating limits, performance metrics, and electrical specifications for the units.

Before You Begin

Essential preparatory steps, considerations, and safety before starting unit installation.

Installation Procedures

Storage, Chassis, and Dimensions

Guidelines for unit storage, pre-installation checks, chassis requirements, and dimensional data.

Piping, Filter, and Valve Installation

Instructions for water piping, filter installation, and description of optional valve accessories.

System Startup and Operation

System Preparation and Startup

Procedures for system cleaning, flushing, commercial water loop application, and unit startup.

General Wiring and System Checks

Electrical wiring guidelines, power connection, and a checklist for system verification.

Troubleshooting and Maintenance

Troubleshooting Common Issues

Guidance on diagnosing and resolving common operational problems and fault codes.

Preventive Maintenance

Recommendations for routine maintenance to ensure unit longevity and performance.

Product Information and Warranty

Product Nomenclature

Explains the model selection coding system for unit configuration.

Warranty and Contact Details

Outlines the limited warranty terms, conditions, exclusions, and company contact information.

ICE AIR 5CHPW13 Specifications

General

Cooling Capacity	12, 000 BTU
Heating Capacity	11, 000 BTU
Height	600 mm
Refrigerant	R410A
Dimensions (HxWxD)	600x800x300 mm

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