What to do if IDTECH Payment Terminal firmware loading software indicates “open RS?232 failed”?
If the firmware loading software indicates “open RS?232 failed”, the device may not be well connected to the PC. Check the cable connection. Another possibility is that other software is using the serial interface. Close any other software that might be using the same serial interface.
What to do if some cards are not read by IDTECH ViVOpay VP6300 Card Reader?
If your IDTECH Card Reader isn't reading all cards or fobs, it might be due to a damaged card or fob. Try another one to check. It could also be due to outdated card-brand public certificates (CAPKs) on the card reader. Update the CAPK to resolve this issue. Also, wrong firmware can be the cause of the issue. In this case contact your local support representative.
What to do if LEDs don't light and beeper is not audible on IDTECH Credit Card Machine?
If your IDTECH Credit Card Machine LEDs do not light up and the beeper is silent when presenting a card, fob, or phone, try presenting it closer and parallel to the reader's face. Ensure the card, fob, or phone is valid and that metal isn't interfering. Test with a “ViVOcard Contactless Test Card”. Try a different card/fob and check for damage. Also, verify the correct firmware is loaded (consult your support representative). Ensure the power cable is fully inserted. If the issue persists, consider replacing the unit. The cause may be improper presentation, RF interference, an unsupported card, or incorrect firmware.
How to fix “open RS-232 failed” error on IDTECH Credit Card Machine?
If the firmware loading software indicates “open RS-232 failed” on your IDTECH Credit Card Machine, check the cable connection. Also, close any other software that might be using the same serial interface. This may be happening because the device is not well connected to PC, or other software is using the serial interface.
What to do if no data is received or data is garbled from IDTECH Credit Card Machine?
If you are not receiving data or the data is garbled from your IDTECH Credit Card Machine, check that the cable connection is secure and in the correct port on the unit. This issue is caused by faulty or incorrect cable connections.
How to fix “Load firmware failed” error on IDTECH Credit Card Machine?
If the firmware loading software indicates “Load firmware failed” on your IDTECH Credit Card Machine, check the cable connections. This may be happening because the device is not well connected to PCs.
What to do if IDTECH ViVOpay VP6300 firmware update fails with 'Load Firmware Failed'?
If the firmware loading software indicates 'Load Firmware Failed' during an update of your IDTECH Card Reader, verify the cable connections are secure.
What to do if IDTECH ViVOpay VP6300 Card Reader firmware update fails with 'Send Command Failed'?
If the firmware loading software indicates 'Send Command Failed' when attempting to update your IDTECH Card Reader, contact your support representative to reload manufacture's firmware, because bootloader firmware in device is destroyed.
What to do if some cards/fobs are not read by IDTECH Payment Terminal?
If some cards/fobs read, but not all, it could be due to a bad card/fob. Check to see if the card/fob is damaged. It may also be caused by an unsupported card or incorrect firmware. Card readers must contain the latest versions of card?brand public certificates (CAPKs). If a CAPK is out of date, one particular kind of card may no longer be usable. Update the CAPK.
What to do if IDTECH Payment Terminal reader does not appear to be powered on?
If the reader doesn't seem to be powered on (no LEDs lit), the issue might be due to the reader not being powered on, or incorrect voltage. Check the cable connections. Another potential cause is improper use of the internal power supply provided by the kiosk. Verify that the power is on and that the correct voltage and current are present. Also, ensure that the correct pins are utilized, the power provided is within the specified range, and the correct polarity is observed.
Details FCC Class B equipment compliance limits and conditions.
States conditions for FCC compliance regarding interference.
Provides a warning about proximity to radio transmitters.
Lists model numbers and their descriptions for certified readers.
Lists the key features and capabilities of the ViVOpay VP6300.
Lists regulatory and card brand approvals for the device.
Details firmware features, key injection, and security aspects.
Describes the dimensions, materials, and physical attributes of the device.
Outlines the durability specifications for key components.
Specifies the power input requirements and consumption.
Details operating and storage temperature, humidity, and ESD ratings.
Lists hardware and receiver subcarrier data standards for contactless.
Specifies parameters for contact EMV card transactions.
Details specifications for magnetic stripe reading.
Describes the connector types and pin assignments for communication.
Provides a visual overview of the device's physical arrangement.
Provides guidance on fabricating custom wiring for the unit.
Details the required cables and their part numbers for connection.
Lists the necessary hardware components for installation.
Guides on locating, marking, and drilling holes for mounting.
Explains how to connect the power supply to the device.
Explains how to present cards/phones for contactless payment.
Explains the importance of RF interference for contactless payments.
Details how RF interference can cause data errors or intermittent operation.
Lists common sources of radio frequency interference.
Lists prerequisites for updating the device firmware.
Provides step-by-step instructions for firmware upload.
Addresses issues like the reader not powering on.
Covers issues with LEDs and beeper not activating for card/fob.
Addresses partial card reading and CAPK updates.
Deals with issues of no data or garbled data transmission.
Covers errors during firmware loading, like RS-232 or Send Command failures.
General| Contactless Technology | NFC |
|---|---|
| EMV Contact | Yes |
| Status Indicators | LED |
| Card Reader Type | Hybrid |
| Supported Card Types | Magstripe, EMV |
| Magstripe | Triple Track, Bi-directional |
| Weight | 68g |
| Certifications | EMV Level 1 & 2 |
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