How to troubleshoot power issues on IDTECH Card Reader?
If the IDTECH Card Reader doesn't seem to be powered on (no LEDs lit), check the cable connections and verify that power is on and the correct voltage and current are present. Ensure the correct pins are utilized, the power provided is within the specified range, and the correct polarity is observed. If issues persist, consider replacing the Kiosk V.
Why is the beeper silent on my IDTECH Card Reader when presenting a card or fob?
If the first LED is lit but the beeper isn't audible when presenting a card/fob/phone to the IDTECH Card Reader, ensure the card/fob/phone is presented closer to the NFC antenna and parallel to the reader's face. Verify the card/fob/phone is valid and that metal isn't interfering with the NFC antenna. Try a different card/fob, and check for damage. Also, ensure the power cable plug is fully inserted. If the issue continues, consider replacing the Kiosk V.
Explains the Windows-based Universal SDK for application development.
Details industry-standard encryption methods and key management for Kiosk V.
Details power consumption in working, sleep, and power-off modes.
Explains the mandatory 24-hour reboot for PCI compliance.
Details indicators for tamper detection and failed self-checks on the Kiosk V.
Explains how to connect and use the Kiosk V with iOS devices via Bluetooth Low Energy.
Lists the required hardware components for installing the Kiosk V.
Provides instructions and warnings for physically mounting the Kiosk V onto a kiosk structure.
Explains how to connect the Kiosk V to a power source via USB.
Provides the PID for USB communication with the Kiosk V.
Details how the Kiosk V connects to a host device using a USB-C port.
Guides users on how to perform transactions using the Kiosk V for purchases.
Provides recommendations and warnings for optimal and safe placement of the Kiosk V.
Details the recommended method for updating the Kiosk V device firmware.
Provides instructions for running the Universal SDK Demo application on Windows.
Explains the command to initiate a contactless EMV or MagStripe card transaction.
Describes the command to add a new Certificate Authority public key to the reader.
Explains how to retrieve the reader's module and version information.
Details the command to retrieve the 15-digit serial number of the Kiosk V.
The ID TECH Kiosk V is a compact, one-piece EMV contactless reader designed for a variety of unattended and attended vertical markets, including transit, kiosks, and parking. It supports contactless EMV transactions based on ISO 18092, ISO 14443 Type A/Type B/MiFare compatible cards, fobs, tags, and NFC phones. The device is PCI PTS 6.X certified and is also certified with Visa Ready for Transit, ensuring secure and reliable payment processing.
The Kiosk V's primary function is to facilitate secure contactless payment transactions. It incorporates an EMV L2 kernel, making it compatible with a wide range of third-party payment applications. The device supports industry-standard Triple DES or AES encryption with DUKPT-based key management (per ANSI X.9-24), ensuring that data is encrypted at the time of the transaction and never travels in clear-text form. This robust encryption capability makes it suitable for handling financial, pre-paid, loyalty, or gift card transactions with high security.
The device communicates with host systems via USB-C or Bluetooth. For USB communication, it defaults to USB HID emulation mode and is designed to work with Windows, Android, and iOS platforms. The Bluetooth connection supports both Android and iOS devices, utilizing Bluetooth 5.0 (Bluetooth Low Energy, BLE). This allows for flexible integration into various host environments, from mobile phones and tablets to larger kiosk systems.
The Kiosk V includes a self-contained NFC antenna, which is crucial for its contactless reading capabilities. It is designed to provide visual and audible cues through its LEDs and sound indicators, guiding consumers through smooth and seamless transactions. These indicators communicate various statuses, including power management, Bluetooth connectivity, transaction progress, and security alerts.
The Kiosk V is designed for consumer intuitiveness, with LEDs and sound providing clear feedback during transactions. When a card or NFC phone is presented, the device is expected to beep, and its four green LEDs will illuminate in sequence, then all together briefly, indicating a successful read. If no reaction occurs, it suggests an unsuccessful test or read.
For Bluetooth pairing, users can enable the Bluetooth device search function on their host smart device. The Kiosk V automatically activates Bluetooth when connected to a power source via USB. If not powered via USB, pressing the device's power button will activate Bluetooth. The device will appear as "IDTECH-BLE-XXXXX" and requires a default password (123456) for pairing. It's important to note that for iOS devices, pairing through the iOS Settings page will show the device as connected but it will not function with a payment app; instead, a compatible payment application should be used, which will automatically connect to BLE devices in range.
The device's power consumption is optimized for various states:
The Kiosk V is designed to reboot every 24 hours as per PCI requirements. Integrators should be aware of this to check the reboot time for their specific unit.
The Kiosk V is built for reliability and ease of troubleshooting. In case of issues, users are advised to check the power supply, the reader itself, and the serial cable. If problems persist, contacting ID TECH support is recommended.
The device provides clear LED and sound indicators for various states, which are crucial for troubleshooting:
These indicators help users quickly identify the status of the device and diagnose potential issues. For instance, a blinking red LED4 with beeping indicates a tamper event or a failed self-check, which could be due to an expired certificate or a missing key.
When mounting the Kiosk V, it's important to consider the proximity of metal to the NFC antenna, as this can reduce the effective range. The device should be mounted with the RF emitting surface at least 1cm forward or behind any metal, or flush with metal but maintaining a 1cm distance. For safety, the device should be mounted no higher than two meters from the floor.
Periodic inspection is required for this attended device. Daily checks include:
For firmware updates, ID TECH strongly recommends using the Universal SDK. The Universal SDK Demo app can be used to run the Kiosk V in USB mode and provides a platform for firmware updates and command execution.
In cases of RF interference, which can affect contactless payment operations, users are advised to inspect their environment for potential sources such as AM/FM radios, TV transmitters, 2-way radios, pagers, mobile phones, power lines, transformers, medical equipment, microwaves, and electromechanical switches. The Kiosk V is susceptible to RF and electromagnetic interference, so it should not be mounted near large electric motors, computer UPS systems, microwave transmitters (Wi-Fi routers), anti-theft devices, radio transmitters, or other communications equipment.
For PCI-certified devices like the Kiosk V, proper decommissioning is required before disposal to protect sensitive financial card data. Instructions for this process are available on the ID TECH Knowledge Base.
General| Operating Voltage | 5V DC |
|---|---|
| Interface | USB |
| Supported Cards | Magnetic Stripe, EMV |
| Magnetic Stripe Tracks | Track 1, Track 2, Track 3 |
| Operating Temperature | 0°C to 50°C |
| Compliance | EMV Level 1 |
| Operating System Support | Windows, Linux |
| Power Source | USB or External Power |
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