16
EN
TROUBLESHOOTING
This chapter describes the most common problems that can arise using the appliance. If the problems
cannot be solved with the information below, please contact the Authorised Assistance Centre.
Problem Possible cause Solution
The plate (11) remains
cold or does not heat
up.
There is no power
supply.
Check if the power supply cable plug (8)
is inserted correctly or try inserting it in
another socket.
Check whether the temperature
adjustment knob (13) is set to the
minimum temperature.
The plate temperature
LED (10) goes on and
off.
Normal procedure.
The switching ON and OFF of the LED
indicates the heating phase of the
iron. The LED goes off once the set
temperature is reached.
Only a little steam
or none at all is
dispensed.
There is not enough water in
the reservoir (6).
Fill the reservoir (6).
The impurities that
come out
from the steam holes
stain the garments.
Chemical additives, scented
liquids or descaling agents are
being used
These substances damage the product:
do not add additives to the water in the
reservoir.
Starch is being used.
Always spray the starch
on the reverse side of the fabric.
Water leaks from the
plate.
Plate temperature (11) too
low due to pressing the
steam request button (12) too
frequently.
Allow slightly longer intervals
between the jets of steam.
The temperature adjustment
knob (13) is set to a
temperature that is too low.
Turn the temperature adjustment knob
(13) to a position between the 3 dots and
the maximum temperature.
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