Troubleshooting
If the unit fails to operate normally, check the following points to determine whether the fault can
be corrected with the simple measures suggested. If it cannot be corrected, or the fault is not
listed below, disconnect all the cords and contact Immersion Corporation for service information
or technical support.
SYMPTOM CAUSE REMEDY
MicroScribe LED on
base does not
illuminate when
power supply or
USB cable is
plugged in.
Power cord or USB cable
is not plugged in properly.
If using the serial connection, verify that
the wall-mounted power unit is plugged in
and receiving power. Make sure that the
power supply is plugged in completely
into the rear panel of the MicroScribe.
If using the USB connection, ensure that
the USB cable is firmly plugged in at both
ends.
The USB cable is plugged
into an un-powered hub
Ensure that the USB hub used is powered
Computer fails to
communicate with
the MicroScribe.
Improperly connected
serial or USB cables.
Check that an appropriate serial or USB
cable is in use and that it is attached
securely to both the computer and the
MicroScribe and the MicroScribe is
receiving power via the USB cable or the
power supply.
MicroScribe is already in
use by another application.
Make sure the MicroScribe is
disconnected inside of any other program
that may use it.
Try closing any program that could be
using the MicroScribe.
Remove any drivers or files that may have
been associated with a device formerly
using that serial port.
Windows does not
recognize the MicroScribe
as a USB device.
Check the Windows Device Manager and
look for two entries under the Human
Interface Devices section; “USB Human
Interface Device” and “HID Compliant
Device”.
The Device Manager is available in Start
> Settings > Control Panel > System. In
Windows 98 and ME it is under a tab
called “Device Manager”. On Windows
2000 and XP it’s a button labeled “Device
Manager” under the “Hardware” tab.
If only one or neither of those entries is
there, or the Human Interface Devices
section is not present, then Windows is
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