WARNING: Never remove the bottom circuit board, never open up the MicroScribe housing, and
never attempt to service the device yourself. Doing so will void your warranty and could
potentially be hazardous due to residual electrical charges potentially present in the device.
Final Notes and Precautions
Never try to force the MicroScribe G2 beyond its physical limits. If the MicroScribe requires
excessive force to move, it is because a mechanical limit has been reached. Forcing beyond
these limits can result in damage, which would constitute negligence, and not be covered under
the warranty.
Service and Technical Support
Before calling for technical support we encourage you to check with the Troubleshooting section
in this chapter. If you cannot determine and correct the source of your problems, call Immersion
Corp. technical support or contact your reseller.
To reach our technical support staff, call Immersion Corp. at (408) 350-8701. You may also send
e-mail, the address is microscribe_tech@immersion.com. Or, visit the support portion of the 3D
section of our web site for extensive technical information: http://www.immersion.com
Depending on the problem, you may need to return your MicroScribe to Immersion Corporation
for servicing. If this is the case, we will issue you a Return Merchandise Authorization number
(RMA #). and give you information on how to send the MicroScribe back to our central facility.
Once we’ve received and inspected the unit, we will provide an estimate of the repair cost. We do
not recommend or authorize any other agents to service the MicroScribe G2, and such repair will
void the warranty.
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