iD-S9920-OPT: INSTALLATION & OPERATION MANUAL
PAGE 12
TROUBLESHOOTING
If you have a problem with your Sound Bar, there is a quick and simple solution. First, make sure:
• The cables between the Sound Bar and input devices are securely connected and the power adapter is also
connected to a working power source.
• The adapter LED indicator is lit up and the LED indicator is also lit up in the middle of Sound Bar.
No sound or crackling noise:
• Check if all cables are connected properly.
• Press “MUTE” on the remote to ensure the Sound Bar is not muted.
• Press “VOL+” on the remote or the right side of your Sound Bar.
• Make sure you have selected the right input source on your remote, and the LED is lit up accordingly.
• If using Bluetooth, check that the sound on your device is not at minimum volume.
• If using Optical/Coaxial, check if your device (TV/Cable Box/Projector/etc.) audio output is set to “PCM” or turn the
Dolby/DTS off.
• When using cable connection, make sure the cable is connected to an audio output on your device (not input).
Remote isn’t working:
• Check that the battery is installed properly and has power.
• Make sure that the signal of the receiver is not obstructed.
• The working distance of the remote is 6-8 metres (clear space).
I hear buzzing or humming
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc.) to see if the buzzing persists. If it does not, the problem
may be with the original device.
• Connect your device to a different input on the Sound Bar.
Bluetooth can’t be connected
• Make sure the Sound Bar is not connected with a third party Bluetooth device.
• Be sure that there are no solid obstructions between the Sound Bar and source device (within 30 feet/9.15 metres)
• Reboot the Bluetooth and connect again.
Can not sync to universal remote
• The remote can only be synced to IR learning universal remotes (eg: Logitech Harmony).
Hear echo when watching TV
• Set your TV audio to External Speaker.
• Mute the TV speaker.
IMPORTANT NOTES ABOUT SERVICE
Figures and illustrations in this Manual are provided for reference only and may differ from actual product appearance.
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