98
NS-24ER310NA17/NS-32DR310NA17/NS-48DR510NA17
www.insigniaproducts.com
CEC-compatible devices
Symptom Possible cause Try this...
My TV is not
displaying the
video from the
connected CEC
device
Cables may not be
connected correctly
• Make sure that the HDMI cable is connected securely to your
TV and the device.
• Make sure that the device is connected to your TV with an
HDMI cable.
Picture settings may be
incorrect
• Try adjusting your TV picture. See Advanced picture settings
on page 71.
The selected input may
be incorrect
• Make sure that the correct input tile is selected. See Switching
TV inputs on page 66.
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device for more
information.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices on page 87.
My TV is not
playing the
audio from the
connected CEC
device.
Cables may not be
connected correctly
• Make sure that the HDMI cable is connected securely to your
TV and the device.
Volume may be too low
or muted
• Make sure that the volume on your TV and the device is turned
up and not muted.
TV speakers may be
turned off
• If you want sound to play through your TV speakers, make sure
that your TV speakers are turned on. See Turning off the
speakers on page 86.
Connected device may
not be a CEC device
• Make sure that the device is a CEC device. See the
documentation that came with the device.
CEC control may not be
set up correctly
• Make sure that your TV has searched for CEC devices. See
Discovering connected CEC devices on page 87.
Connected audio device
may not be set up
correctly
• If you are using a home theater system, soundbar, or external
speaker system, make sure that it is set to the correct source.
• If you are using a home theater system, soundbar, or external
speaker system and have connected it with a digital audio
cable, make sure that you have set up digital audio. See Setting
up a digital audio connection on page 87.
• If you connected an ARC audio device to the HDMI1 (ARC)
jack, make sure that you have turned on the ARC feature. See
Enabling HDMI ARC on page 87.
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