Insignia NS-HMSB20 - User Manual

Questions and Answers

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Robin MaynardAug 15, 2025
Why is there no sound from my Insignia NS-HMSB20?
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  Christian CastilloAug 15, 2025
  If you're experiencing no sound or very low sound from your Insignia Speaker System, ensure the following: * You are connected to an audio OUT jack on your sound source. * The soundbar's volume is at an adequate level. * If using Bluetooth, the volume on your Bluetooth device is turned up and not paired with another device. * The sound is not muted. * The correct audio source is selected. * The power is on and all connections are secure. * The volume on your sound source is turned up. * If using OPTICAL, the source device’s audio source is set to “PCM” format. * The audio cable is not damaged (try another one). * The sound source device is outputting sound to the soundbar.
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rebeccabennettAug 18, 2025
What to do if Insignia NS-HMSB20 Speaker System remote is not working?
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  Brittany GonzalezAug 18, 2025
  If your Insignia Speaker System remote isn't working, try these steps: * Remove any obstructions between the remote and the soundbar's IR sensor. * Replace the remote batteries. * Move closer to the soundbar, ensuring you're within 26 ft. (8 m) and within 30° on either side.
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wilsonmichaelAug 21, 2025
Why is there no sound in Bluetooth mode on Insignia NS-HMSB20 Speaker System?
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  mullinsjacksonAug 22, 2025
  If there is no sound or low volume in Bluetooth mode on your Insignia Speaker System, ensure that: * Your Bluetooth device is turned on and Bluetooth is enabled, with “NS-HMSB20” selected. * The volume on both your soundbar and Bluetooth device are turned up. * Your Bluetooth device is not muted. * Music is playing from your Bluetooth device. * The Bluetooth source is selected on your soundbar. * Your soundbar and Bluetooth device are not paired to other devices.
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Robert WarnerAug 25, 2025
How to fix Insignia NS-HMSB20 sound breaking up?
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  thomassmithAug 26, 2025
  If your Insignia Speaker System sound is breaking up or buzzing, check the following: * Ensure you're connected to an audio OUT jack on your sound source. * Verify all connections are secure and cables are undamaged. * If using OPTICAL, confirm the source device’s audio source is set to “PCM” format. * Connect to a different source device to see if the buzzing persists. * Try a different connection method (e.g., Optical instead of AUX IN). * Make sure that the audio cable you are using is not damaged or broken. Try using another one.
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michellewrightAug 28, 2025
Why does my Insignia NS-HMSB20 Speaker System Bluetooth keep disconnecting?
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  Vernon PetersonAug 28, 2025
  If your Insignia Speaker System Bluetooth device keeps unpairing, try these steps: * Reduce the distance between your soundbar and your Bluetooth device. * If your Bluetooth device has a low battery, recharge it.
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clinton48Aug 31, 2025
How to stop sound from TV when using Insignia Speaker System?
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  Mrs. Cheryl LloydAug 31, 2025
  If you are hearing sound from both your TV and your Insignia Speaker System, turn off or mute the internal speakers of your TV.
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Denise FrazierSep 4, 2025
Why doesn't 'NS-HMSB20' appear on my Insignia Speaker System Bluetooth device?
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  Gabriel NolanSep 4, 2025
  If “NS-HMSB20” does not appear on your Bluetooth device when trying to connect to your Insignia Speaker System: * Reduce the distance between your soundbar and Bluetooth device. * Place your soundbar in pairing mode, then refresh the list of Bluetooth devices on your device. * Ensure your Bluetooth device is set to be visible to other devices.
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Brenda PonceSep 7, 2025
Why doesn't my TV remote control my Insignia NS-HMSB20 Speaker System?
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  Jessica WhiteSep 7, 2025
  If your TV remote is not controlling your Insignia Speaker System, note that universal remotes will only control your soundbar’s volume. Use the soundbar's controls or its remote to change the audio source or sound mode. Ensure you aim your universal remote at the remote sensor on the front of the soundbar and that you have selected the correct source on your universal remote.
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jonestabithaSep 12, 2025
How to fix Insignia NS-HMSB20 sound lag?
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  pleSep 12, 2025
  If the sound is lagging or you hear an echo with your Insignia Speaker System, turn off or mute the internal speakers of your TV.