Insignia NS-SB216 - Troubleshooting Guide; Power and Remote Control Issues; Sound and Connectivity Problems; General Operation Malfunctions

15
Mini 2.0 Soundbar with Bluetooth
www.insigniaproducts.com
Troubleshooting
Check this list for a possible troubleshooting solution before calling for
service.
Notes
• Remove the battery when the charge is
depleted.
• If the remote control is not going to be used for
a long time, remove the battery to avoid any
damage that may be caused by leakage and
corrosion.
Problem Possible Solutions
The power does not come on. • Make sure that the AC adapter is securely plugged into the power
outlet and the soundbar.
The remote control does not
work.
• Remove any obstacles between the remote control and the IR
sensor on the soundbar.
• Replace the battery.
• Move closer to the soundbar. The remote control is effective to
approximately 23 ft. (7 m).
There is no sound or very
low-level sound is heard from
the soundbar.
• Make sure that you are connected to an audio OUTPUT jack on
your sound source. The port will not send audio out if it is an input
jack.
• Make sure that the volume level of the soundbar is set to an
adequate level.
• If you are using Bluetooth, turn up the volume on your Bluetooth
device.
• Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore the sound
output.
• Make sure that the correct audio source is selected. Press the
button repeatedly to switch to the correct audio source.
• Make sure that the power is on and all connections are secure.
• If you are using a 3.5 mm cable connection, make sure that the
volume is turned up on your sound source.
• If you are using the OPTICAL connection, make sure that the
source device’s audio source is set to “PCM” format. Refer to the
documentation your received with the audio source device (such
as a TV or DVD/Blu-ray player) for additional information.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
Your soundbar is not working
properly.
• Unplug the AC adapter from the wall outlet and then try plugging
it in again after 30 seconds.
• If you are using the OPTICAL connection, make sure that the
source device’s audio source is set to “PCM” format. Refer to the
documentation your received with the audio source device (such
as a TV, DVD/Blu-ray player) for additional information.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
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