43
User Manual
ERROR CODES
If the control panel displays an error code from this list, there is an
issue with the Duo Plus. Here are the actions you should take to fix
the problem.
Problem Cause Solution
C1 C2 C6 C6H C6L Faulty sensor • Contact Consumer Care.
C5 Temperature is too high
because inner pot is not
placed in the cooker base
• Press Cancel and wait for
heating element to cool;
ensure there are no foreign
objects in cooker base; insert
or reposition inner pot in
cooker base and re-enter
commands.
C5 Temperature is too high
because there is no water
in inner pot
• Check for scorching on
bottom of inner pot. Add thin,
water-based liquid to the inner
pot according to its size:
• 5.7L (12 oz / 375 mL)
7.6L (16 oz / 500 mL)
C7 or NoPr Heat element has failed • Contact Consumer Care.
C7 or NoPr Not enough liquid • Add thin, water-based liquid
to the inner pot according to
its size:
• 5.7L (12 oz / 375 mL)
7.6L (16 oz / 500 mL)
C7 or NoPr Quick release button is in
the Vent position
• Check Steam Release switch
to ensure it’s set to Seal.
Lid Lid is not in the correct
position for the selected
program
• Open and close the lid.
Do not use a lid when
using Sauté.
Food burn High temperature
detected at bottom
of inner pot; cooker
automatically reduces
temperature to
avoid overheating
• Starch deposits at the bottom
of the inner pot may have
blocked heat dissipation.
• Turn the cooker off, release
pressure according to the
recipe, and inspect the bottom
of the inner pot.
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