7
Troubleshooting
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Problem Possible Reason Solution
Air fryer oven is
plugged in but will
not turn on
The appliance is not
properly plugged in
Ensure the power cord is plugged into the outlet
rmly.
Outlet is not powered Plug in another appliance to the same plug to
test the circuit.
Move the air fryer oven to another plug.
Door is open Ensure the oven door is closed.
Black smoke is
coming from air
fryer oven
CAUTION
Stop cooking immediately. Cancel the Smart Program,
then unplug the oven and allow it to cool to room temperature.
Using an oil with a low
smoke point
Choose a neutral oil with a high smoke point,
such as Virgin or Extra Virgin Olive Oil, Avocado,
Canola, Soybean, Safower, or Rice Bran.
Food residue on
the bottom of the
cooking chamber, or
accessories
Remove all accessories from the cooking
chamber and clean the area as well as all
accessories thoroughly.
Faulty circuit or heating
element
Contact Customer Care.
Note: Do not attempt to repair the appliance.
White smoke is
coming from air
fryer oven
Cooking foods with
high fat content, such
as bacon, sausage, and
hamburger
Avoid air frying foods with a high fat content.
Check drip pan/crumb tray for excess oil or fat
and carefully remove as needed.
Water is vaporizing
producing thick steam
Pat dry moist food ingredients before air frying.
Do not add water or other liquid to cooking
chamber when air frying.
Seasoning on food has
blown into element
Be mindful when seasoning food.
Spray vegetables and meats before adding
seasoning so they adhere to the ingredients.
All lights
ash and
a code
appears on
the display
E1
Broken circuit of the
thermal sensor
Contact Customer Care.
E2
Short circuit of the
thermal sensor
Contact Customer Care.
Any other servicing should be performed by an authorized service representative.
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