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Page 18 of 23
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Programming Remote Feature Access
With remote feature access, you can place your phone in DND or forward calls from any other
phone on the system. If you have a special dial-up line, you can access your phone features from
an outside line.
Remote Access Passwords
To change the password from your phone:
1. Dial “392”.
2. Enter your current password (default is your extension number), followed by “#”.
3. Enter your new password. Press “#”.
4. Enter the new password again to confirm.
Remote Feature Access
To access your phone from another phone:
1. From an outside phone, call your DISA number and enter your password if required. From
any phone in the system,
2. Enter “359”.
3. Enter your extension number.
4. Enter your password followed by “#” and choose a feature:
• Change station password using remote programming by entering “392”, the new
password, “#” and confirm the password followed by “#”.
• To turn on Do-Not-Disturb, enter “370”.
• To turn off Do-Not-Disturb, enter “371”.
• To activate call forward choose an option:
a. “355” for all calls
b. “356” for no answer calls
c. “357” for busy calls
d. “358” for no answer/busy calls
• For call forwarding, enter an extension number or enter an outside line access code
followed by a telephone number.
• To cancel call forwarding, dial “355”.
5. Hang up.
Request Agent Help (when programmed)
You may be able to request help from a designated agent help extension (usually your
supervisor) during a call. If the agent help extension is a multi-line phone, the phone’s
microphone is muted. None of the parties will hear the supervisor unless the supervisor presses
MUTE. If the agent help extension is a single-line phone, all parties will be heard by each other.
To use agent help request while on a call:
1. Press SPCL and dial “375”. If you hear repeating tones, this feature is not available or the
agent you are trying to reach is unavailable.
2. Dial the agent help extension number if required. If the agent accepts the call, you hear
the agent help tone (if enabled) and the supervisor can join or monitor the call. If the
agent help extension rejects the call, you hear a confirmation tone and the display shows
“AGENT HELP REJECTED”.
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