Inter-Tel Eclipse 2 - Transfer Calls; Forward Calls; Displaying Information on Your Phone

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Transfer Calls
Transfer to another extension by pressing TRANSFER and the desired extension number. If the
extension is busy, no answer or refused, press the flashing key to return to the caller.
Transfer to voice mail by pressing TRANSFER and dial the voice mail extension and either dial the
mailbox number and hang up or hand up to send the caller to the voice mail menu.
Transfer to an outside number by pressing TRANSFER and selecting an outgoing line then dialing
the desired number. When the call is answered, announce the call and then hang up. If the
extension is busy, no answer or refused, press the flashing key to return to the caller.
Forward Calls
To forward all calls to another extension number or outside number (if enabled):
• Press FWD or,
• Enter “355” to forward all calls or,
• Dial “356” to forward only “no answer” calls or,
• Dial “357” to forward calls ringing in when your phone is busy or,
• Dial “358” to forward on no answer and busy.
Then:
• Select an outside line and dial a phone number or,
• Dial an extension number or,
• Press MSG to forward to your message center.
To cancel a call forward request, press FWD and then SPKR.
Redirect a call (versions 5.3 and higher)
Use call redirect to forward a call that is ringing on your phone without having to answer the call.
To redirect, press SPCL, dial “331” and the extension number or outside phone number.
Automatic System Forward
The System Administrator can route calls based on the type of call and the status of your
telephone. To enable or disable this feature on your phone, dial “354”.
Redial
To use the last number dialed feature (if programmed), press REDIAL with or without the handset
lifted.
To use the last number saved feature (if programmed), while the phone is idle or while hearing
the intercom dial tone, press REDIAL. To redial the number saved, while on a call or after
selecting a line, press REDIAL.
Displaying Information on your Phone (associate display model)
To view the date, time, name and extension number on a phone, press SPCL and dial “300”.
To view the caller ID information while connected to an outside caller, press SPCL and dial “397”.
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