MK5
™
NX
™
- 80 ELECTRONICS 8-18 Part No. 1122140
VII. VII.
VII. VII.
VII.
INVACAREINVACARE
INVACAREINVACARE
INVACARE
VIRTUAL SERVICE VIRTUAL SERVICE
VIRTUAL SERVICE VIRTUAL SERVICE
VIRTUAL SERVICE
SMSM
SMSM
SM
SETUPSETUP
SETUPSETUP
SETUP
Invacare Virtual Service is software built into the MK5 electronics that can analyze the
electrical system of the chair which includes the controller, joystick, motors and batteries.
Invacare Virtual Service can:
• Pinpoint and memorize fault conditions
• View the electronic system configuration
• Tune the control module through the calibration menu
• Make performance adjustments to the drive program
• Evaluate conditions of batteries using a battery “load test”
• Keep track of driving time and power consumption
• Generate printout of changes to chair historical file
To start Invacare Virtual Service session:
Call Invacare Technical Service at 1-800-832-4707. State your problem and explain that
you have Invacare Virtual Service Modem Kit. Invacare Virtual Service may not be
necessary for all service calls. If it is determined necessary, give your phone number to
the service technician. Hang-up and proceed with the following STEPS to install Invacare
Virtual Service Modem Kit.
INVACARE VIRTUAL SERVICE SETUP (FIGURES 1 AND 2)
1. Connect the AC Power Supply to the Modem and the Wall Outlet.
2. Connect the Phone Line to the Modem port labeled “LINE”.
3. Connect the 25-Pin D-Sub Connector to Modem.
4. Connect the 3-Pin Charger Connector to the Joystick Charger Port.
5. Turn ON the Modem.
6. Turn ON the Controller.
7. Verify that the proper lights on the Modem are lit.
MR HS AA CD OH SD RD TR PWR
✸✸✸✸ ✸
1414VE
FIGURE 1 - PROPER MODEM LIGHTING
NOTE: If the lights on your Modem DO NOT correspond to those shown in FIGURE 2, turn the
Controller and Modem OFF and repeat STEPS 5 and 6.
8. The “OH” light will illuminate after a connection has been made. If this light DOES
NOT illuminate within five (5) minutes after properly connecting your Modem
(STEPS 1 through 8), call Invacare Technical Service Center at 1-800-832-4707.
9. During the Invacare Virtual Service session, the “SD” and “RD” lights will flash for
about two (2) minutes as data is down-loaded from the control module.
10. The session is complete when the “OH” light goes out.
11. When the session is complete, disconnect the phone line from the wall jack and
reconnect the telephone. The Invacare technician will immediately call to give you
the results of the session.
SERVICE SECTION VII VIRTUAL SERVICE SET-UP
VIRTUAL SERVICE SET-UP
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