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How to Get Help
Automated FAX-back Help: (801) 778-5763 (U.S. & Canada)
Our FAX-back automated help system allows you to use any touch-tone
phone to instantly retrieve detailed support information to your FAX
machine. When you call our FAX-back help number, you can order a
catalog listing the FAX-back documents available for your Iomega
product, or any document listed in the catalog. Just follow the voice
instructions to order what you need.
One-on-One Iomega Technical Support
If you don’t have access to the Internet or a FAX machine and you
have a problem you just can’t resolve using our automated voice
technical support system or the troubleshooting information in the
manual, you can call One-on-One technical support for help.
Before calling Iomega for technical support, turn on your computer and
call from a phone at or near your computer. You may be asked to type
commands at the keyboard or relay information about the system.
If your Zip
®
product is under warranty, One-on-One technical support
is currently provided free of charge (i) during the warranty period for a
consecutive 30-day period beginning with the first call, and (ii) for those
calls during the warranty period in which your product is determined to
be defective. Other calls are charged at the rate of $14.99 per incident.
You can call 1-888-4-IOMEGA* (1-888-446-6342), toll-free, to charge
the support cost to your credit card (VISA, MasterCard, American
Express, or Discover), or you can call 1-900-988-4318** to put the
support cost on your phone bill. Your credit card will not be charged if
your Zip product is still under warranty and (i) if your call is made
within thirty days from your first call for technical support, or (ii) if
your Zip product is determined to be defective. Technical support fees
are subject to change without notice.
Iomega's highly trained technical support associates are ready to take
your call Monday through Friday from 6 a.m. to 9 p.m. and Saturday
from 7 a.m. to 2 p.m. (Mountain Time). Technical support hours are
subject to change without notice.
*1-888-4-IOMEGA is available in the U.S. and Canada.
**1-900-988-4318 is a toll call of $14.99. This number is available only in the U.S.
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