3. Customer Servicing
3.1. iOptron Customer Service
If you have any question concerning your mount, please contact the iOptron Customer Service
Department. It is strongly suggested to send technical questions to support@ioptron.com for prompt response.
If the mount requires factory servicing or repairing, e-mail to iOptron Customer Service Department first
to receive an RMA# before returning the mount to the factory. Please provide details as to the nature of the
problem as well as your name, address, e-mail address, purchase info and daytime telephone number. We
have found that most problems can be resolved by e-mails or telephone calls. So please contact iOptron first to
avoid unnecessarily returning the mount for repair.
3.2. Product End of Life Disposal Instructions
This electronic product is subject to disposal and recycling regulations that vary by
country and region. It is your responsibility to recycle your electronic equipment per your local
environmental laws and regulations to ensure that it will be recycled in a manner that protects
human health and the environment. To find out where you can drop off your waste equipment for
recycling, please contact your local waste recycle/disposal service or the product representative.
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