Tips and Troubleshooting 65
If You Connect iPod to Your Computer and Nothing Happens
• Make sure you have installed the software from the iPod CD.
• Make sure you have the required computer and software. See “What You Need to Get
Started” on page 5.
• Your iPod may need to be reset (see page 63).
• Check the cable connections. Unplug the cable at both ends and make sure no
foreign objects are in the USB or FireWire ports. Then plug the cable back in securely.
Be sure the connectors on the cables are oriented correctly. They can only be
inserted one way.
• If you’re connecting iPod to a portable or laptop computer using the iPod Dock
Connector to USB 2.0 Cable, connect the computer to a power outlet before
connecting iPod.
• If that doesn’t work, restart your computer.
• If that doesn’t work, you may need to restore iPod software. See “iPod Software
Update and Restore” on page 69.
If You See a Folder With an Exclamation Point on the iPod Display
• iPod may need to be reset (see page 63).
• If that doesn’t work, your iPod battery may need to be recharged. Connect iPod to
the iPod Power Adapter and connect the adapter to a working electrical outlet. If you
still see the folder, reset iPod again.
• If that doesn’t work, you may need to update or restore iPod with the latest software.
Be sure you have installed the software from the iPod CD, or go to www.apple.com/
ipod to get the latest software. Then follow the instructions on page 70 to update or
restore the iPod software.
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