B-1
APPENDIX B
REPAIR
All repairs on products under warranty must be performed by Iradimed Corporation
personnel, or an authorized Iradimed Corporation Service and Repair Center.
Unauthorized repairs will void the warranty.
If a pump fails to function properly or requires maintenance, contact Iradimed
Corporation Technical Service at 1-407-677-8022 within the U.S., +001-407-677-
8022 from outside the U.S.(during normal business hours EST), or by E-mail at
techsupport@iradimed.com. Iradimed Corporation Technical Service will advise you
of the corrective action required. If you are advised to return the pump to Iradimed
Corporation for repair, please do the following:
a. Obtain a Return Authorization Number. This will ensure proper routing
and facilitate timely repair of your pump.
b. Clean Pump prior to shipment. Do not ship contaminated product to
IRadimed Corporation for repair.
c. Package the pump with adequate protection. If available, use the
original carton and packing materials in which the pump was shipped
from Iradimed Corporation.
d. Include a brief description of the problem as well as the name, address
and phone number of the person to be contacted for additional
information.
e. Include a purchase order with the pump being returned if it is out of
warranty; Iradimed Corporation Technical Services can advise you of
your pump’s warranty status if need be. Repairs will be made at
Iradimed Corporation’s current list price for the replacement part(s)
plus a reasonable labor charge.
f. Ship the pump transportation prepaid, to the location specified by your
Iradimed Corporation Service Representative with the Return
Authorization Number written on the outside of the shipping carton.
Repairs will be made, normally, within two (2) weeks and the pump will
be returned to you prepaid.
To ensure full reliability, it is recommended that all repairs be made by an Iradimed
Corporation Authorized Service and Repair center. For repair at your facility, a
competent individual experienced in the repair of pumps can repair the pump only IF
it is authorized by Iradimed Corporation Technical Service prior to the repair.
CAUTION: No repair should ever be attempted by anyone not having a
complete knowledge of the repair of Iradimed Corporation pumps. Only replace
damaged parts with components manufactured or sold by Iradimed Corporation.
Contact the Iradimed Corporation Technical Service and Repair Center for service
and technical assistance.
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