Section 8: Troubleshooting
2465-623 User Manual Rev F Page 71
Section 8: Troubleshooting
The Marksman© Matrix & Elite ink jet system incorporates advanced designs, both in hard-
ware and in software. However, if the system ever fails to perform properly, some built-in
indicators will help in troubleshooting. This section will help minimize system downtime and
explain some of the diagnostic features built into the system.
Troubleshooting Notes
Most controller problems will be the result of improperly connected cables. Check all con-
nections, including power interface, print heads, encoder, and photosensor. (See
Appendix
B, Theory of Operation for details.)
Problem: Cannot communicate to the Marksman© Matrix or Elite through the Ether-
net.
Action:
• Power down, then power up the computer and the Controller.
• Check for proper Ethernet cabling.
• Verify that the IP addresses are valid for the computer and the Controller.
Problem: The system does not print.
Action:
• Check that there are no errors on the head.
• Check that the encoder is active.
• Check that the photosensor is enabled, sensing a product.
• Check that the configuration is correct for the head being used.
• Check that a valid label is selected.
Problem: No Shaft Encoder.
Action:
• Make sure that the encoder wheel is contacting the conveyor.
• Make sure that the encoder is connected and plugged into the proper port.
• Check the configuration for proper setup.
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