72
Troubleshooting
Condition Cause Reference
The machine is
noisy.
1. Thread is jammed in the hook area. See page 64.
The needle thread
breaks.
1. The needle thread is not threaded properly.
2. The needle thread tension is too tight.
3. The needle is bent or blunt.
4. The needle is inserted incorrectly.
5. The needle thread was not set in the thread holder when embroidery
sewing started.
See page 12.
See page 57.
See page 14.
See page 14.
See page 23.
The bobbin thread
breaks.
1. The bobbin thread is not threaded properly in the bobbin holder.
2. Lint has been collected in the bobbin holder.
3. The bobbin is damaged and does not turn smoothly.
See page 11.
See page 64.
Replace the bobbin.
The needle breaks. 1. The needle is inserted incorrectly.
2. The needle is bent or blunt.
3. The needle clamp screw is loose.
See page 14.
See page 14.
See page 14.
Visual Touch
Screen is not clear.
1. The contrast of the screen is not adjusted properly. See page 55.
Skipped stitches 1. The needle is inserted incorrectly.
2. The needle is bent or blunt.
3. The needle thread is not threaded properly.
4. The needle is defective (rusted, burr on needle eye or tip).
5. The embroidery hoop is not set properly.
6. The fabric is not stretched tightly enough on the embroidery hoop.
7. A stabilizer is not being used.
8. The thread coming out from the needle eye is too short after auto
thread cutting.
See page 14.
See page 14.
See page 12.
Change the needle.
See page 22.
See pages 19-21.
See page 18.
See page 12.
The machine does
not run.
1. Thread is jammed in the hook area.
2. The machine is not plugged in.
See page 64.
See page 7.
Abnormal noise oc-
curs when the ma-
chine is switched
on.
1. Something is caught between the carriage and the arm. Remove the object.
The patterns are
distorted.
1. The fabric is not pulled tightly on the embroidery hoop.
2. The embroidery hoop is not xed securely.
3. The carriage is bumping into something around the machine.
4. The fabric is caught or pulled for some reason when sewing
embroidery.
5. A stabilizer is not used.
See pages 19-21.
See page 22.
Do not place any
obstacle around the
machine.
Reattach the fabric.
See page 18
Function keys do
not work.
1. Key positions are not adjusted properly.
2. The control circuit is not working correctly.
3. The bobbin winder spindle is in the winding position.
See page 55.
Contact the service
center or the store.
See page 10.
USB ash drive
does not work.
1. The USB ash drive is not inserted correctly.
2. The USB ash drive is damaged.
Insert the USB ash
drive properly.
Replace or format
the USB ash drive.
It is not abnormal for a faint humming sound to be heard from the internal motors.
The visual touch screen may become warm after several hours of continuous use.
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