Frequently Asked Questions
1. Q. Do I need to format a USB drive before I use it?
A. It’s not essential; the XC4929 makes its own recording folder
and ignores any other files or folders on the drive. If it finds
what looks like a media file it will try to play it, but you have to
direct it to the file manually by treating it as a movie file.
However, for best results we recommend you let the XC4929 re-
format the drive, to de-fragment it.
2. Q. I have another brand of Set Top Box; can I play recordings
from it on the XC4269?
A. It depends on the file format it uses. You will have to treat
the recordings as movie files and direct the XC4269 to the folder
they’re in. Most likely you will see something like this:
data001.ts
data002.ts
data003.ts
Those three files are segments of the recording. The Set Top
Box that recorded them joins them seamlessly to give
continuous playback. If you play them on the XC4929 you will
occasionally get a brief “Please Wait” message at the end of
each segment while it loads up the next file. Other than that
they should play OK. If it doesn’t “see” any files in the folder
then you can be fairly sure it can’t play them.
3. Q: Why do I sometimes get the sound out of sync with the
screen action, on HD playback?
A. This is normally caused by the USB drive being too slow.
Cheap drives are generally slow drives. It can also be caused by
other files fragmenting the drive. Try a re-format.
4. Q. What is the largest USB drive I can use?
A. There doesn’t seem to be any specific limitation, but large
USB-powered Hard Discs may overload the USB socket’s power
supply. We have successfully run 2 terabyte drives without
needing external power. However, your other problem is that
larger drives take a long time to get indexed, so there can be a
lengthy delay in commencing record and playback. We don’t
recommend drive sizes larger than 1 terabyte for this reason.
5. Q. Is there any way to record from local video sources
(Cameras etc)?
A: No. The XC4929 simply records the incoming digital data
stream directly onto the USB drive. It does not have the
necessary Analog to Digital converter needed for line inputs.
The only way you could do that would be to buy a digital TV
modulator to convert the AV signal to a digital TV (DVB-T)
signal. Such devices are available, but are quite expensive. We
currently don’t sell such a device.
6. Q: Will the XC4269 work overseas?
A. Generally, it will work in countries that formerly used the
CCIR PAL system, but you have to find the appropriate
“Country” setting. Former NTSC countries (US, Canada, Japan
etc) use the ATSC digital system, and many Asian countries use
DVBT-2, neither of which are compatible with this product.
7. Q. What is the power consumption of this product?
A. Typically about 4 Watts in operation, 0.3 Watts standby. If a
USB drive is used it will increase the power consumption.
8. Q. Can I change the recording quality to get more recording
time, as I can with a DVD recorder?
A. No, the recording function simply records the incoming data
stream “as is”. Whatever the received data rate is, that is what
it records.
9. Q . Is there any way to improve the range of the remote
control?
A. Using fresh, good quality alkaline batteries will improve the
range significantly.
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