Jayco 2016 PINNACLE - Customer Relations

7
Warranty & Service
Prepare a list… Provide your dealer with a written list of specic repairs needed. It is
important that you provide any vehicle repair history to the dealer’s service personnel.
Keep a maintenance log of your vehicle’s service history. This can often provide a clue to
the current issue.
Be reasonable with your requests… If you leave a list with several items and you need
your vehicle returned back by a specic time, discuss the situation with the dealer’s service
personnel and list your items in order of priority. This may include making a second
appointment for work not completed or parts that the dealer may need to order.
Don’t expect to look over the technician’s shoulder… Please don’t be offended if you are
told you cannot watch the work being done. Some insurance requirements forbid admission
of customers to the service area.
Inspect the work performed… Finally, check out the service or repair job when you pick
up your vehicle. Notify the dealer’s service personnel immediately of any dissatisfaction.
If you can’t return the vehicle immediately for repair, make an appointment as soon as
possible.
Please be aware that all service shops require notication of any issues with their repairs
within a specied time limit. Make sure you are familiar with their repair policies.
Customer Relations
Jayco has empowered its dealers to make warranty and repair decisions. If a special
circumstance occurs that requires information from Jayco, we have asked your dealer’s
service management to make the contact on your behalf. This is why you should always talk
to your dealer’s service management rst.
NOTE: Please provide the following information when contacting us
for assistance:
◘ Customer name and current location.
◘ Phone number where you can be reached.
◘ 17-digit chassis Vehicle Identication Number (VIN) or 9-digit
Serial Number.
◘ The current vehicle mileage.
◘ Your date of purchase.
◘ If applicable, the component description, serial number and
model number.
◘ A detailed description of the concern.
◘ The name of your selling dealer.
◘ If different from above, the contact information for the RV repair
facility you are contacting Jayco to discuss.