Jayco 2016 PINNACLE - Obtaining Emergency Warranty Repair

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Warranty & Service
Obtaining Emergency Warranty Repair
A roadside emergency can happen at any time, whether your RV is new or old. If you are
traveling, using the following guidelines can help get you back on the road faster.
1. Call 1-800-RV-JAYCO or use our website dealer locator to nd an authorized Jayco
dealer in your area. Contact them for an appointment; they will handle all warranty
repair billing and returned parts for you.
2. If you cannot locate an authorized Jayco dealer near you, ask the campground staff for
referrals or check the local telephone yellow pages. Or contact Jayco Customer Service
or your selling dealer for assistance in locating a repair facility.
a. Contact the RV repair facility to discuss your situation and make an appointment.
Ask how their billing will be handled. They may choose to bill Jayco directly;
otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call Jayco
Customer Service to discuss applicable warranty coverage prior to any repair
work being performed.
c. Jayco Customer Service will issue an authorization number upon warranty repair
approval and advise if any original parts need to be returned.
d. Once Jayco Customer Service has issued an authorization number, the RV repair
facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satised, communicate
that immediately to the RV repair facility management. Make sure you are satised
with the repair before you pay or leave the premises.
f. For reimbursement, either you or the RV repair facility must send a copy of your
itemized repair bill and all requested return parts by UPS (regular ground, freight
pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a copy
of your return freight bill.
Obtaining weekend or after business hours repair assistance
If an authorized Jayco dealer is not located nearby, contact your selling dealer for assistance.
If your dealer is closed, check with the campground staff or telephone yellow pages for an
RV repair facility. Have the item repaired and contact Jayco Customer Service immediately
the following business day.
where you need it. We are offering this free of charge for the rst year of ownership from
the date of purchase (certain restrictions apply*).
You may continue your Customer First Roadside Assistance benets in the following years
by contacting Coach Net to discuss any applicable terms and rates for this independently
continued coverage at 1-877-801-0333.
For further details and instructions on how to access your Roadside Assistance benets,
please refer to your Member Benet Guide which will be mailed 6-8 weeks from the date the
completed Warranty Registration and Customer Delivery Form is received by Jayco, or by
contacting Coach-Net (www.coach-net.com) at 1-877-801-0333.
*To qualify for coverage, your RV must be eligible as set forth under the terms of the
applicable “Limited Warranty” offered by Jayco.