Part No. 960-000192R_Rev. A © 2017 JCM American Corporation
August, 2017 JCM® Training Overview GEN2U™ Printer
CLEANING PROCEDURES
Regular cleaning of the GEN2U Printer Unit will help promote optimum
printer performance. Indications that the Printer may require cleaning include:
• Frequent paper jams
• Partial print output
• Light print quality
The JCM Printer Cleaning Kit (P/N 350-00292-100) is recommended for best
results cleaning the GEN2U Printer. The Cleaning Kit includes Alcohol Wipes,
Cleaning Swabs, and feed-through Cleaning Cards.
To clean the GEN2U Printer, use the following procedure:
1. Press the Lid Latch (refer to Figure 2 c on page 4) to open the Printer Lid.
2. Use a cleaning swab dampened with Isopropyl Alcohol to wipe clean the following
Sensors (refer to Figure 4 on the following page):
• Printer Tray Sensor (Figure 4
a)
• Paper Low Sensor (Figure 4
b)
• Lid Open Sensor (Figure 4
d)
• Ticket Taken Sensor (Figure 4
e)
Table 2 GEN2U Printer Sensor Cleaning Methods
Symbol Sensor Type Cleaning Method
a Printer Tray (Drawer Open) Wipe clean with an alcohol swab.
b Ticket Low (Paper Low) Wipe clean with an alcohol swab.
c Paper Out (Index Mark) Blow clean with compressed air.
d Lid Open Wipe clean with an alcohol swab.
e Ticket Taken Sensor Wipe clean with an alcohol swab.
NOTE: JCM strongly recommends a thorough cleaning of the GEN2U Printer at least
once per year. Additional cleanings may be indicated, depending on environmental
conditions where the GEN2U Printer is installed (e.g., smoke-filled or dusty
environments).
Figure 3 JCM Printer Cleaning Kit (P/N 350-00292-100)
NOTE: GEN2U Printer Sensor Cleaning Methods are listed in Table 2 below. Refer to
Figure 4 on the following page for Sensor locations.
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