Troubleshootintg
When a problem arises, you can troubleshoot it by the following
solution. If the problem persists, please don't hesitate to contact your
dealer or service provider.
Possible Causes
The device is used in an
area where radio waves is
hard to reach, such as near
high-rise buildings or in a
basement.
No SIM
Battery switch is not set to
ON.
The battery is exhausted.
The SIM card may be
attached improperly.
The metal side of the SIM
card is stained.
The SIM is invalid.
The device is out of service
areas.
The signal is extremely
weak.
The SIM is not activated
with data service.
The device keeps replying
with "No data found, please
try again".
Solutions
Try it in a place where
satellite signals can be well
received.
Insert a SIM.
Slide the battery switch to
ON.
Charge the device.
Check the SIM.
Wipe it with a clean cloth.
Please contact your
network service provider.
Try it in a service area.
Try it in an area with strong
signals.
Please contact your
network service provider
and activate the data
service.
Please contact your dealer.
Common
Issues
Poor signal
Power-on
failure
Failed to
access the
network
Failed to
query a
location
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