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Ensure Device Online
1. Go to ‘List’, you will see the VL04 you just bind.
2. You can tell the status of the device via the color of the icons.
3. To get a location or send any command, the device must be online.
➢ Device Inactive
⚫ Usually inactive is because the device cannot match the APN. Please
refer to Set up APN.
⚫ Contact us with your IMEI number attached to get a technical support.
➢ Device Offline
⚫ Check whether the device is well inserted into the OBD.
⚫ Check whether the SIM card got sufficient balance.
⚫ Check the LED indicators to find reasons.
⚫ Contact us and provide the IMEI number to get a technical support.
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