09
Issue Description Solution
Poor satellite
signal
The device is blocked by
metal objects.
Remove the metal objects away
from the device.
Power-on
failure
The battery is lower
Connect the device to an
external power source
The SIM card slot is
damaged
Contact your dealer for a
replacement
Failed to access
the network
The SIM card is attached
incorrectly.
Re-attach it.
The metal side of the SIM
card is stained.
Wipe it with a clean cloth.
The SIM card is damaged or
invalid.
Replace it.
The device is out of GSM
service areas
Try it in a service area.
The signal is poor
Check if the device is securely
connected with the OBD
connector of the vehicle.
LED o The contact is poor
Check if the device is securely
connected with the OBD port of
the vehicle.
Failed to query
a location
Your SIM card has no GPRS
services activated.
Please contact the network
operator and activate GPRS
services.
The device does not
respond to a command.
Check the device and make sure
that the device can access the
network and the SIM card has
text services activated.
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