INSTALLATION GUIDE - REMOTE ACCESS CONTROLLER RAC 4 • PK3197_10_14
6.0 Annex D Quick Troubleshooting Guide
3. External Inputs Troubleshooting
Symptom Action
Request to Exit does not work - Verify that the REX LED (D33) on the RAC
4 controller turns on when the button is
pressed. If not, verify the wiring to the
Request to Exit button.
Remote Unlock does not work - Verify that the Remote Unlock LED (D36)
on the RAC 4 controller turns on when the
button is pressed. If not, verify the wiring to
the Remote Unlock button.
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2. Card Reading Troubleshooting Continued
Symptom Action
No feedback on swipe reader when
using a programmed card.
- Verify that the RAC 4 controller is active:
the Functionality 1 (D45) and Functionality 2
(D46) LEDs should blink. If not, reset the RAC
4 Controller: press the Reset switch (SW1)
or disconnect and reconnect the power.
- Verify the wiring to the reader.
- As a card is being used with the reader, verify
that the data present LED (D34) illuminates
during swiping.
- Verify that the card is encoded properly.
- Verify that the time is correct, both on the
RAC 4 and the FDU (or Atlas). If not, do a
Reset Lock Time.
- Re-program the RAC 4.
No response to valid contactless keycard
LED stays solid green.
- Verify that the contactless reader is wired
properly, including the 2 required jumper
wires as per Annex A, Table 5.
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