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12.2 RETURNING YOUR ANALYSER TO KANE
Before returning your analyser to Kane, please ensure that you enclose:
- RMA label if you have used our new simple online booking in process
- Your full contact details
- A daytime telephone number
- Details of faults you might have experienced
- Any relevant accessories (eg. probe, printer, adaptor & leak detectors).
Any accessories that are returned will be checked
PACKING YOUR ANALYSER:
When returning an analyser with its probe, please send them back in their
carry bag. The bag should be put into a suitably sized box (approx. 45cm
x 20cm x 23cm)
When only returning an analyser, use a container as big as a shoe box &
pack out empty space with newspaper
Before sealing your package, please ensure you followed our procedure
above & have clearly marked your box for the Kane Service Team
If you do not have an account with a courier company, take your package
to your local Post Office – we recommend Special Delivery so that it is
insured & traceable in transit
WHEN WE RECEIVE YOUR ANALYSER:
Our Service Engineers will inspect the analyser & accessories. If you
haven't booked in & paid online, they will confirm the total service cost.
Once accepted, the work will be carried out & on completion, returned to
you by Next Day delivery service (UK mainland only)
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