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Review this table to nd do-it-yourself solutions for minor
performance problems. Any service needed, other than maintenance
described in this Use & Care Guide, should be performed by a qualied
service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to
the air purier. Failure to do so could result in electrical shock or
personal injury.
PROBLEM POSSIBLE CAUSE SOLUTION
Air purier will
not turn on
or respond to
button controls.
Connection problem.
Make sure that the power adapter
is fully inserted into the power
port on the lower part of air
purier and is also plugged into
the wall outlet.
Filter cover is not placed
properly.
Re-install the lter and the lter
cover correctly.
Defective wall outlet.
Check with a good appliance or
lamp. Be sure the power adapter
plug is fully plugged into a good
wall outlet.
The power adapter is
damaged.
Call 1-877-531-7321 (US) / 1-844-
608-3081 (CA) for assistance.
Fresh air cannot
be delivered
smoothly from
the air outlet.
The plastic packaging
on the new lter has not
been removed.
Remove the plastic packaging.
The air outlet of the air
purier is blocked by
foreign objects.
Remove the foreign objects.