11
Troubleshooting Guide (continued)
Problem Cause Correction
Soap does not
dispense when
activated. (continued)
Batteries can no longer
activate the dispenser
(Red LED ashing
4 times per second).
Signal cable from discharge
head damaged.
Water contamination on
motor module.
Replace batteries.
Replace discharge head.
Replace motor module. Insure
discharge head is properly
secured tightly to countertop.
Insure to seal the support shaft to
the countertop with silicone caulk.
Yellow LED ashing on
soap discharge head.
Low soap level. Soap will run out in 50 to 90 shots,
replacement is recommended.
Red LED ashing
slowly (1 time per
second).
Low battery level. Battery power will run out in
approximately 500 shots.
Red LED ashing
rapidly (4 times per
second).
Batteries can no longer
activate the dispenser.
Replace batteries.
Inadvertent soap
dispensing.
Sensor range too long. Move sensor switch to low.
Soap shot is
occasionally small or
runny.
Period of inactivity between
dispensing is > 30 minutes.
Move soap delivery switch to
normal mode.
Soap shot is all liquid
instead of foam.
Rell is defective. Replace rell.
Red LED ashing
(2 times per second).
Motor short. Reboot the dispenser by
disconnecting and reconnecting
the power.
Existing hole in counter
not 1”.
Call your representative for
direction.
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