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Troubleshooting, Technical Support & Repairs
For troubleshooting tips and to download the latest Advantage2 rmware, visit:
https://www.kinesis-ergo.com/support/technical-support/manuals-drivers/
Contacting Kinesis Technical Support
Kinesis offers free, lifetime technical support from trained agents based in our US headquarters. Kinesis has a commitment
to deliver best-in-class customer service and we look forward to helping if you experience any problems with your
Advantage2 keyboard or other Kinesis products.
Kinesis Technical Support is available Monday through Friday (excluding US Holidays) between the hours of 8:30—
11:30am and 12:30—4:30pm (pacic), by calling 800-454-6374 (US only) or 425-402-8100. You can also email
technical support at tech@kinesis.com. Basic support questions can also be submitted via Twitter at @KinesisErgo.
To obtain the fastest possible service when contacting Kinesis Technical Support, please be prepared to document your
purchase date, as well as your product model number, and your serial number. Also, please have the brand, model and
operating system of your computer system handy.
Return Merchandise Authorizations (“RMAs”)
For any repair, regardless of warranty coverage, you must rst contact Kinesis Technical Support to explain the problem and
obtain a Return Merchandise Authorization (“RMA”) number to write on your package. Packages sent to Kinesis without an
RMA number may be refused. Keyboards will not be repaired without information and instructions from the owner.
Repairs
This product must be repaired by authorized, qualied personnel only. Unauthorized or inexpertly carried-out repairs may
seriously jeopardize the safety of the user (such as from re danger) and may invalidate your warranty.
Packaging and Shipping
In you need to ship a product back to Kinesis, use its original packaging or other suitable packaging that protects the device
against impact and shock. You should insure the package with your carrier as Kinesis is not responsible for items until they
are received at the Kinesis repair center.
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