② If not, plug the dash cam into another cigarette lighter or USB port for about
one hour to see if it finally turns on.
③ If so, contact customer support for further help.
3. What to do if your dash cam does not turn off?
① Turn off the dash cam manually and restart it, or reset it to the factory settings.
② If your issue remains, contact contact customer support for further help.
4. What to do if your dash cam does not hold a charge?
① Plug in your dash cam with the USB cable to see if it holds a charge normally.
② If not, contact customer support for further help.
5. What to do if your dash cam does not save the time settings?
① Plug in the dash cam with the USB cable to see if it holds a charge normally.
② Make sure the Time Zone is set according to your local time.
6. What to do if your dash cam heats up?
① The dash cam may heat up while recording or even won’t turn on in hot weather.
② We recommend you to turn on the air conditioning in your car before plugging
in your camera.
③ When the dash cam cools down, plug it in to see if it turns on again.
7. What to do if your dash cam shows “Slow Card” or prompts to format the
memory card ?
① Select the memory card according to the user manual, such as a U3 memory
card or above.
② Format the memory card in the dash cam’s settings.
8. What to do if the camera Wifi is not connected?
① Check if your dash cam enters the Wifi mode and displays the Wifi information
after you long press the Setup/Wifi button.
② If so, check if the camera Wifi appears in your phone’s Wifi list.
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