28
TROUBLESHOOTING
WARNING
• Turn the switch to the “OFF” position and remove the battery before performing
troubleshooting procedures.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Tool does not
work.
1. Low battery pack
charge.
1. Charge the battery pack
.
2. Battery overheating.
2. Wait for the battery to cool down, at
which point the tool can be started again.
Motor runs, but
chain does not
rotate.
1. Chain does not engage
drive sprocket.
1. Reinstall the chain, making sure that the
drive links on the chain are fully seated
on the sprocket.
2. Chain tension too tight.
2. Re-tension the chain. Refer to the
“Adjusting the Chain Tension” chapter
in this manual.
Motor runs,
chain rotates
but does not
cut.
1. Dull chain.
1. Replace or sharpen the chain
.
2. Chain is on backwards.
2. Reinstall the chain to reverse the
direction of the chain
.
WARRANTY
For 5 years from the date of purchase, this product is warranted for the original purchaser to
be free from defects in material and workmanship. This guarantee does not cover damage
due to abuse, normal wear, improper maintenance, neglect, unauthorized repair/alteration, or
expendable parts and accessories expected to become unusable after a reasonable period of
use. This warranty is limited to 90 days for commercial and rental use.
If you think your product meets the above guarantee criteria, please return it to the place of
purchase with valid proof of purchase and the defective product will be repaired or replaced at
no charge. This guarantee gives you specic legal rights, and you may also have other rights
that vary from state to state.
Printed in China
Lowe’s Home Centers LLC.
MOORESVILLE, NC 28117
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