4-2 March 2018
Tro u b l es h o o ti n g
Number
Problem/Error Message Description or Causes Solution
8 Ribbon and paper type do
not match.
Ribbon and paper
mismatch.
Load the correct ribbon and paper.
9 Ribbon is not correctly
installed.
• Out of ribbon
• Ribbon is partially
loaded
Load ribbon or check that the
ribbon is installed properly.
10 Ribbon end. Out of ribbon. Load ribbon or check that the
ribbon is installed properly.
11 Paper empty.
• Out of paper
• Paper is partially
loaded
• Paper ran out while
loading
Load paper or check that the paper
is installed properly.
12 The Ribbon is not standard. The printer cannot
determine the type of ribbon
that is loaded.
Load the correct ribbon.
13 The printer was turned off
while printing.
The printer was turned off
while printing.
Move the power switch for the
printer to the on ( | ) position.
14 Paper jam(XXXXXX). Set
paper again.
A paper jam has occurred. Check the operator control panel
for additional information and clear
the paper jam.
15 Paper size of printer driver
and Ribbon type do not
match.
Ribbon and paper
mismatch.
Load the correct ribbon and paper.
16 Ribbon empty. Replace
Ribbon.
Out of ribbon. Load ribbon or check that the
ribbon is installed properly.
17 Paper end. Out of paper. Load paper or check that the paper
is installed properly.
18 The printer not equipped
with the Trim tray.
The trim tray is not installed. Install the trim tray.
19 Ribbon error. (XXXXXX).
• Out of ribbon
• Ribbon is partially
loaded
Load ribbon or check that the
ribbon is installed properly.
20 Ribbon error. (XXXXXX).
Set paper and Ribbon again.
• Out of paper or ribbon
• Paper or ribbon is
partially loaded
• Paper or ribbon ran out
while loading
• Load ribbon or check that the
ribbon is installed properly.
• Load paper or check that the
paper is installed properly.
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