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User guide 47
No paper feed
Probable cause
The paper tray may be empty or there may be a problem with the paper in the tray.
Corrective action
If the tray is empty, load paper into the paper tray, then resume printing. Check for a message on
the Printer Status Monitor on your computer. Check for a problem with the paper in the tray.
To check the paper
1 Inspect the paper and make sure no paper sheets are damaged in any way. Reload with new
paper, if necessary.
2 Carefully "fan" the paper to keep the sheets from sticking together.
3 Reload the paper tray. Do not overfill.
4 Press Copy to continue or Cancel to stop.
Paper jam
Probable cause
The paper did not advance, was not picked up properly from the paper tray or is lodged inside the
printer.
Corrective action
Remove the paper from the paper tray or from inside the printer.
Important If the paper tears while removing it, check inside the printer for torn pieces of paper
and remove them. More jams are likely to occur if all the torn pieces are not removed.
Remove the paper from the tray.
Turn off the printer.
Pull the paper out from the rollers without tearing it.
Important If the paper tears while removing it, make sure you remove all the torn pieces. More
jams are likely to occur when torn pieces are left in the printer.
Reload the paper tray. Do not overfill.
Turn the printer on.
Press Copy to continue or Cancel to stop.
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