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Software did not install (continued)
• Temporarily disable security programs in Windows®
1 Close all open programs.
2 Disable any security programs.
3 Double-click the downloaded installer file to extract it.
4 Follow the instructions on the computer screen to install the software.
5 When the installation is completed, enable the security software again.
Page does not print
• Check messages
If an error message appears, then resolve the error before trying to print again.
• Check power
If the
(Power) LED is not On, then make sure that the AC power cord is properly
connected to the unit and the AC plug is connected to a known working AC outlet that other
electrical devices have been using or check this outlet with another device.
• Remove and then reload paper
• Check ink
Check the ink levels, and then install new ink cartridges if necessary.
• Check cartridges
1 Remove the ink cartridges.
2 Make sure the sticker and tape have been removed.
3 Reinsert the cartridges.
• Check printer default and pause settings
Using Windows® 10 / 8.1 / 8 / 7 / Vista
1 Right-click the Windows® start menu, click [Control Panel], [Hardware and Sound] and
[Devices and Printers] (Windows® 10 / 8.1).
Right-click at the bottom left corner on your desktop, click [Control Panel], [Hardware
and Sound] and [Devices and Printers] (Windows® 8),
From the Windows® start menu, click [Devices and Printers] (Windows® 7)
From the Windows® start menu, click [Control Panel], [Hardware and Sound] and
[Printers] (Windows® Vista).
2 Either double-click the icon for your unit or right-click the icon for your unit and select
See what’s printing to open the print queue.
3 On the menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.
4 If you made any changes, try to print again.
If a check mark does not appear next to Set As Default Printer, then you must select the unit
for each file that you want to print.
• Disconnect and reconnect power supply
1 Press (Power) to turn the unit Off.
2 Disconnect the AC plug from the AC outlet for 30 sec.
3 Connect the AC plug to the AC outlet.
4 Press (Power) to turn the unit On.
• Remove and reinstall the software
If you encountered problems while installing, or if the unit does not appear in the printers folder or
as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Print unexpectedly or it prints garbage data.
• Make sure that the USB cable is not too long.
• Make sure that the USB cable is not damaged or broken.
• If you are using a USB interface-switching device, remove it. Connect your computer directly
to your unit, and then try again.
• Make sure that you have chosen the correct printer driver to [Set as Default Printer].
• Make sure that this unit is not connected to the same port that is also connected to a storage
device or scanner device. Remove all other devices and connect only this unit (printer) to this port.
Continued on next page.
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