Symptoms Possible Causes Recommended Actions
1.
2. Toilet fails to flush
3. Toilet is not clean
after flushing.
A. Filter screen is blocked
B. Insufficient water pressure.
Refer to " ilter screen clean"
Check if all tee valves are opened. If not, please open;
Check bend problem on inlet hose, if so, adjust hose.
4.
Water failure
Tee valve for water supply is closed or
not opened completely
Product is on standby mode
Not yet seated or current sitting posture
unable to be sensed by the seat
Filter screen is blocked
Insufficient water pressure.
Incorrect air filter installation.
5. Flush function
stops in operation
process.
A. If necessary, press the flushing button again.
B. Adjust your sitting gesture or sit on the toilet again.
6. The wash mode
runs even when
unseated.
A. The seat is covered by foreign matters
or the seat is wet.
A. Remove the foreign matters or dry seat.
7. Dryer fan stops in
operation process.
A. If necessary, press the dryer button again.
B. Adjust your sitting gesture or sit on the toilet again.
8. Deodorization fan
does not work
9.
Trouble shooting
This guide of trouble shooting is for general help only. Authorized representatives or qualified electricians of Kohler Company
shall be able to solve all electrical failures. If you want to know about the service of warranty, please contact local dealers or
wholesalers.
Toilet does not
work.
A. Power failure
D. Product is on standby mode
E. Toilet switch on side panel
A. Wait until the power is restored
B. Plug in or detect the socket
C . Press Reset button on the plug
D . Press “ ” button on auxiliary keyboard.
E. Turn on the toilet switch
A. Water failure
B. Tee valve for water supply is closed
C. Power failure
D. Product is at standby mode
E. Wash mode is in progress
F. Auto-flushing is deactivated
Wash mode is
abnormal.
A. Wait until the water supply is restored
B. Fully open the tee valve for water supply
C . Press “ ” button on auxiliary keyboard.
D . Seated or adjust your sitting gesture
E. Review the section of "Washing the filter screen"
F. Check bend problem on inlet hose, if so, adjust hose.
G. Install filter correctly. (refer to Page 13).
Cover fails to
close/open
A. Remove the foreign matters or dry seat.
Wait until the water supply is restored
Open the tee valve for water supply
Wait until the power is restored or review manual
flush" section for manual flush or flush by basin.
D. Press “ ” button on auxiliary keyboard.
E. Perform after flushing operation completed.
F. Review "Guide on
remote controller setting"
A. Flushing mode stops automatically after
continuous flushing for 5 minutes
B. The seat is unable to sense human body
A. The dryer fan stops automatically after
continuous usage for 4 minutes
B. The seat is unable to sense human body
A. The seat is unable to sense human body
B. Stop button is pressed by mistake during
operation
C. Auto deodorization function is deactivated
A. Adjust your sitting gesture or sit on the toilet again.
B. If necessary, please leave for about 2S and then sit on
the toilet again.
C. Review "Guide on remote controller setting"
B. Plug not connected or no power to
socket
C. The leakage circuit breaker on plug
does not reset.
A. The seat is covered by foreign matters
or the seat is wet.
B. The toilet cover is interfered by people at
the open/close process before
B. Use the remote control or manually open/close the
cover until it works properly. Do not block switch
during open/close process
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