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Appendix
◎ Before handing the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
◎ Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎ au portable terminals collected by Replacement cell
phone delivery service which you used before are
recycled to portable terminals for replacement after
repairs. Also, parts replaced by au aftersales service are
collected and recycled by the Company. They are not
returned to customers.
◎ For the products that are processed, modified,
analyzed (including altering the software, analyzing
(including rooting), reverse-engineering, decompiling,
or disassembling), or repaired by repair offices other
than the company specified, they are not covered by the
warranty or repair may be refused.
◎ The battery built into the product is not covered by the
free-of-charge repair warranty except for events arising
from defects in battery materials and manufacturing.
◎ Accessories such as the desktop holder are not covered
by the free-of-charge repair warranty.
Performance Parts for Repair
The Company retains performance parts for repair of
the KYV47 main unit and its peripherals for 4 years after
discontinuation of production. Performance parts for repair
refers to parts required for maintaining the functions of the
product.
Terms of Free-of-Charge Repair
1. When you apply for repair, inform us of your serial
number (IMEI number). You can check the main unit or
the sticker attached on the packaging box for the serial
number (IMEI number).
2. Repairs will be done based on the terms of services of
the free-of-charge repair warranty when the product is
used correctly based on the instruction manual and the
product is malfunctioning.
3. Repairs will be charged in the following cases even
during the warranty period. (Also, the product cannot
be repaired in some cases.)
① When the product is not used correctly based on
the instruction manual.
② When the product is malfunctioning or damaged due
to modification and repair.
③ When the product is repaired by repair offices other
than the company specified.
④ When the product is malfunctioning or damaged due
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