Kyocera ECOSYS M2135dn

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Troubleshooting > Clearing Paper Jams

Remove any jammed paper in the Multipurpose Tray

Remove any jammed paper.

Remove all the paper.

Reload the paper.

CAUTION

• Do not reuse jammed papers.

• If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.

Scraps of paper left in the machine could cause subsequent jamming.

Main Page

Table of Contents3
Overview10
Machine Features11
Color and Image Quality Functions15
Basic Color Modes15
Adjusting Image Quality and Color16
Guides Provided with the Machine17
About the Operation Guide (this Guide)19
Structure of the Guide19
Conventions Used in this Guide20
Menu Map22
Legal and Safety Information32
Notice33
Safety Conventions in this Guide33
Environment34
Precautions for Use35
Laser Safety (Europe)36
Safety of Laser Beam (Usa)37
Safety Instructions Regarding the Disconnection of Power38
Compliance and Conformity38
Other Precautions (for Users in California, the United States)38
Warranty (the United States and Canada)39
Legal Restriction on Copying/Scanning40
En Iso 777940
Ek1-Itb 200040
Wireless Connection (Mexico Only)40
Security Precautions When Using Wireless LAN (if Equipped)40
Limited Use of this Product (if Equipped)41
Legal Information42
Energy Saving Control Function48
Automatic 2-Sided Print Function48
Resource Saving - Paper48
Environmental Benefits of "Power Management48
Energy Star (ENERGY STAR®) Program48
Installing and Setting up the Machine49
Part Names (Machine Exterior)50
Part Names (Connectors/Interior)52
Part Names (with Optional Equipments Attached)54
Connecting the Machine and Other Devices55
Connecting Cables56
Connecting LAN Cable56
Connecting USB Cable57
Connecting the Power Cable57
Power On/Off58
Power on58
Power off58
Using the Operation Panel59
Operation Panel Keys59
Operation Method61
Check the Original and Paper Settings62
Help Screen62
Login/Logout63
Login63
Logout64
Default Settings of the Machine65
Setting Date and Time65
Network Setup66
Configuring the Wired Network66
Configuring the Wireless Network68
Setting Wi-Fi Direct72
Energy Saver Function74
Sleep74
Auto Sleep75
Sleep Rules (Models for Europe)75
Sleep Level (Energy Saver and Quick Recovery) (Models Except for Europe)76
Power off Rule (Models for Europe)76
Quiet Mode77
Installing Software78
Software on DVD (Windows)78
Installing Software in Windows79
Uninstalling the Software85
Installing Software in Mac Computer86
Setting TWAIN Driver88
Setting WIA Driver90
Checking the Counter91
Additional Preparations for the Administrator92
Sending Documents to a PC92
Strengthening the Security92
Command Center RX93
Accessing Command Center RX94
Changing Security Settings95
Changing Device Information97
E-Mail Settings99
Registering Destinations103
Transferring Data from Our Other Products104
Migrating the Address Book104
Preparation before Use110
Loading Paper111
Precaution for Loading Paper111
Selecting the Paper Feeder Units112
Loading in the Cassette113
Precautions for Outputting Paper116
Paper Stopper116
Preparation for Sending a Document to a Shared Folder in a PC117
Making a Note of the Computer Name and Full Computer Name117
Making a Note of the User Name and Domain Name118
Creating a Shared Folder, Making a Note of a Shared Folder119
Configuring Windows Firewall122
Registering Destinations in the Address Book127
Adding a Destination (Address Book)127
Adding a Destination on One Touch Key (One Touch Key)134
Printing from PC136
Printer Driver Properties Screen137
Displaying the Printer Driver Help138
Changing the Default Printer Driver Settings (Windows 8.1)138
Printing from PC139
Printing on Standard Sized Paper139
Printing on Non-Standard Sized Paper141
Canceling Printing from a Computer143
Printing from the Handheld Device144
Printing by Airprint144
Printing by Google Cloud Print144
Printing by Mopria144
Printing with Wi-Fi Direct144
Printing Data Saved in the Printer145
Specifying the Job Box from a Computer and Storing the Job145
Printing Documents from Private Print Box146
Deleting the Documents Stored in the Private Print Box146
Printing Document from Stored Job Box147
Deleting the Documents Stored in the Stored Job Box148
Printing Document from Quick Copy Box149
Deleting the Documents Stored in the Quick Copy Box149
Printing Document from Proof and Hold Box150
Deleting the Documents Stored in the Proof and Hold Box151
Monitoring the Printer Status (Status Monitor)152
Accessing the Status Monitor152
Exiting the Status Monitor152
Quick View State152
Printing Progress Tab153
Paper Tray Status Tab153
Toner Status Tab153
Alert Tab154
Status Monitor Context Menu154
Status Monitor Notification Settings155
Configuration Tool156
Accessing the Configuration Tool156
Exiting the Configuration Tool157
Configuration Tool Settings Screen158
Operation on the Machine161
Loading Originals162
Placing Originals on the Platen162
Loading Originals in the Document Processor163
Loading Paper in the Multipurpose Tray165
Program168
Registering Programs168
Recalling Program169
Overwriting Program170
Deleting Program170
Select Key Settings171
Copying172
Basic Operation172
Canceling Jobs173
Frequently-Used Sending Method174
Sending Document Via E-Mail175
Configuring Settings before Sending175
Sending Scanned Document Via E-Mail175
Sending Document to Desired Shared Folder on a Computer (Scan to PC)176
Configuring Settings before Sending176
Sending Document to Desired Shared Folder on a Computer176
Sending Document to Folder on an FTP Server (Scan to FTP)178
Configuring Settings before Sending178
Sending Document to Folder on an FTP Server178
Scanning Using TWAIN or WIA180
Configuring Settings before Sending180
Scanning Document Using Application180
Useful Sending Method181
WSD Scan182
Installing Driver Software182
WSD Scan183
Using Fax Server to Send a Fax (Fax Server Transmission)185
Configuring Settings before Sending185
Using Fax Server to Send a Fax185
Sending to Different Types of Destinations (Multi Sending)187
Send to Me (E-Mail)188
Sending a Document to the Mail Address of the Logged in User188
Canceling Sending Jobs189
Handling Destination190
Specifying Destination190
Choosing from the Address Book190
Choosing from the External Address Book191
Choosing from the One Touch Key192
Checking and Editing Destinations193
Confirmation Screen of Destinations194
Recall194
How to Use the FAX Function195
Using Document Boxes196
What Is Job Box196
What Is Removable Memory Box196
What Is Sub Address Box/Polling Box196
Operating Using Removable USB Memory197
Printing Documents Stored in Removable USB Memory197
Saving Documents to USB Memory (Scan to USB)199
Check the USB Memory Information200
Removing USB Memory200
Using Various Functions201
Functions Available on the Machine202
About Functions Available on the Machine202
How to Select Functions202
Copy203
Send204
Removable Memory (Store File, Printing Documents)205
Functions207
Paper Selection208
Collate209
Duplex209
Zoom212
Combine214
Original Size216
Original Orientation216
Mixed Size Originals217
Original Image217
Density218
Ecoprint218
Continuous Scan218
File Name Entry219
Job Finish Notice219
Priority Override219
Color Selection220
Sharpness220
Contrast221
Background Density Adj. (Background Density Adjustment)221
Skip Blank Page222
Scan Resolution222
Sending Size223
File Format224
Subject/Body228
Duplex (2-Sided Original)228
FTP Encrypted TX229
File Separation229
Storing Size230
Encrypted PDF230
JPEG/TIFF Print231
XPS Fit to Page231
Status/Job Cancel232
Checking Job Status233
Details of the Status Screens235
Checking Job History239
Sending the Log History243
Job Operation244
Pause and Resumption of Jobs244
Canceling of Jobs244
Device/Communication245
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)246
Setup and Registration (System Menu)247
System Menu248
Operation Method248
System Menu Settings249
Report251
System/Network253
User/Job Account264
User Property264
Common Settings265
Copy278
Printer279
Send281
Fax281
Document Box282
Fax282
Edit Destination283
Adjust/Maint284
User Authentication and Accounting (User Login, Job Accounting)285
Overview of User Login Administration286
Managing the Job Account from PC286
Enabling User Login Administration287
Setting User Login Administration289
Authentication Security289
Adding a User (Local User List)290
Changing User Properties292
User Login Administration for Printing295
Managing the Users to Scan Using TWAIN296
Managing the Users to Scan Using WIA297
Managing the Users that Send Faxes from a PC298
Group Authorization Settings299
Guest Authorization Set300
Obtain NW User Property303
ID Card Settings304
PIN Login Settings305
Using User Login Administration306
Login/Logout306
Overview of Job Accounting307
To Manage the Number of Sheets Used on Jobs Printed from a PC307
Enabling Job Accounting308
Job Accounting Access309
Setting an Account310
Adding an Account310
Restricting the Use of the Machine312
Editing an Account313
Deleting an Account314
Job Accounting for Printing315
Job Accounting for Scan Using TWAIN316
Job Accounting for Scan Using WIA317
Job Accounting for the FAX Transmitted from a Computer318
Configuring Job Accounting319
Default Setting319
Counting the Number of Pages Printed320
Print Accounting Report321
Using Job Accounting322
Login/Logout322
Unknown User Settings323
Unknown ID Job323
Registering Information for a User Whose ID Is Unknown324
10 Troubleshooting325
Regular Maintenance326
Cleaning326
Cleaning Glass Platen326
Cleaning Slit Grass327
Cleaning the Inside of the Machine328
Toner Container Replacement331
Loading Paper334
Using the Maintenance Menu335
Troubleshooting336
Solving Malfunctions336
Machine Operation Trouble336
Printed Image Trouble339
Responding to Messages342
Clearing Paper Jams354
Jam Location Indicators354
Remove any Jammed Paper in Cassette 1355
Remove any Jammed Paper in Cassette 2357
Remove any Jammed Paper in Cassette 3359
Remove any Jammed Paper in the Multipurpose Tray361
Remove any Jammed Paper Inside of the Machine362
Remove any Jammed Paper in Rear Cover366
Remove any Jammed Paper in the Document Processor370
11 Appendix372
Optional Equipment373
Overview of Optional Equipment373
Optional Applications377
Starting Application Use377
Checking Details of Application378
Character Entry Method379
Using the Keys379
Selecting Type of Characters380
Characters that Can be Entered Using the Numeric Keys380
Entering Symbols381
Entering Characters381
Entering Using the Character Selection Screen383
Paper384
Basic Paper Specifications384
Choosing the Appropriate Paper385
Special Paper388
Specifications392
Machine392
Copy Functions393
Printer Functions394
Scanner Functions394
Document Processor395
Paper Feeder395
Glossary396
Index401

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