10-19
Troubleshooting > Troubleshooting
C
Message Checkpoints Corrective Actions
Reference
Page
Cannot connect to
Authentication Server.
*1
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Auto Error Clear (page 8-48)
— Set machine time to match the
server's time.
page 2-24
— Check the domain name. page 9-2
— Check the host name. page 9-2
— Check the connection status with
the server.
—
Cannot duplex print on
the following paper.
*1
Did you select a paper size/type
that cannot be duplex printed?
Select [Paper Selection] to select
the available paper. Select
[Continue] to print without using
Duplex function.
page 6-22
Cannot perform remote
printing.
— Remote printing is prohibited.
Job is canceled. Select [End].
—
Cannot print the
specified number of
copies.
*1
— Only one copy is available. Select
[Continue] to continue printing.
Select [Cancel] to cancel the job.
The machine may reproduce the
same originals by arranging the
following settings:
• Uncheck [RAM Disk] in the
[Device Settings] tab of the
printer's properties.
If you unchecked the [RAM Disk],
check the [RAM Disk] again after
the printing is completed. If not,
print speed may be reduced.
—
Cannot process this
job.
*1
― This job is canceled because it is
restricted by User Authorization or
Job Accounting. Select [End].
―
Cassette is not installed. ― Cannot feed paper. Set the cassette
indicated on the screen.
―
Check the toner
container.
— The toner container is not installed
correctly. Set it correctly.
page 10-6
Check waste toner box. — The waste toner box is not installed
correctly. Set it correctly.
page 10-10
Is the waste toner box full? Replace the waste toner box.
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