Kyocera ECOSYS MA4500ix

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10-52

Troubleshooting > Clearing Paper Jams

ECOSYS MA4500ifx/ECOSYS MA4500ix

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Table of Contents3
Machine Features11
Optimize Your Office Workflow11
Save Energy and Cost12
Create Attractive Documents13
Strengthen Security14
Color and Image Quality Functions18
Basic Color Modes18
Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)21
Structure of the Guide21
Conventions Used in this Guide22
Menu Map25
Legal and Safety Information47
Notice48
Safety Conventions in this Guide48
Environment49
Precautions for Use50
Laser Safety (Europe)51
Safety of Laser Beam (Usa)52
Safety Instructions Regarding the Disconnection of Power53
Compliance and Conformity53
Radio Tag Technology55
Other Precautions (for Users in California, the United States)55
Legal Restriction on Copying/Scanning55
En Iso 777955
Ek1-Itb 200055
Wireless Connection (Mexico Only)55
Security Precautions When Using Wireless LAN (if Equipped)55
Limited Use of this Product (if Equipped)56
Legal Information57
Energy Saving Control Function59
Automatic 2-Sided Print Function59
Resource Saving - Paper59
Environmental Benefits of "Power Management59
Installing and Setting up the Machine60
Part Names61
Machine Exterior61
Connectors/Interior63
With Optional Equipments Attached66
Connecting the Machine and Other Devices67
Connecting Cables68
Connecting LAN Cable68
Connecting USB Cable69
Connecting the Power Cable69
Power On/Off70
Power on70
Power off70
Using the Operation Panel71
Operation Panel Keys71
Adjusting the Operation Panel Angle72
Touch Panel73
Using the Touch Panel73
Home Screen76
Assigning Functions to Function Keys81
Display for Device Information82
Display Setting Screen83
Display of Keys that Cannot be Set85
Original Preview86
Entering Numbers88
Help Screen90
Accessibility Functions (Magnifying the View)91
Login/Logout92
Login92
Simple Login93
Logout93
Default Settings of the Machine94
Setting Date and Time94
Network Setup95
Configuring the Wired Network95
Configuring the Wireless Network97
Setting Wi-Fi Direct103
Energy Saver Function105
Low Power Mode105
Sleep105
Sleep Rules (Models for Europe)106
Sleep Level (Energy Saver and Quick Recovery) (Models Except for Europe)106
Energy Saver Recovery Level107
Weekly Timer Settings107
Power off Timer (Models for Europe)107
Quick Setup Wizard107
Configuring Settings Quick Setup Wizard110
Installing Software111
Published Software (Windows)111
Installing Software in Windows112
Uninstalling the Software118
Installing Software in Mac Computer119
Setting TWAIN Driver123
Setting WIA Driver125
Checking the Counter126
Additional Preparations for the Administrator127
Administrator Privileges Overview127
Log in as Machine Administrator or Administrator127
Strengthening the Security128
Command Center RX130
Accessing Command Center RX131
Changing Security Settings132
Changing Device Information133
E-Mail Settings134
Registering Destinations137
Creating a New Custom Box138
Printing a Document Stored in a Custom Box139
Transferring Data from Our Other Products140
Migrating the Address Book140
Preparation before Use146
Loading Paper147
Precaution for Loading Paper148
Loading in the Cassettes149
Loading Statement in the Cassettes (ECOSYS Ma6000Ifx/Ecosys Ma5500Ifx for Inch Models)153
Loading Paper in the Multi Purpose Tray156
Specifying Paper Size and Media Type160
Paper Stopper161
Preparation for Sending a Document to a Shared Folder in a PC162
Making a Note of the Computer Name and Full Computer Name162
Making a Note of the User Name and Domain Name163
Creating a Shared Folder, Making a Note of a Shared Folder164
Configuring Windows Firewall168
Scan to Folder Setup Tool for SMB173
Registering Destinations in the Address Book178
Adding a Destination (Address Book)178
Adding a Destination on One Touch Key (One Touch Key)186
Printing from PC189
Printer Driver Print Settings Screen190
Printer Driver Help191
Changing the Default Printer Driver Settings (Windows 10)191
Printing from PC192
Printing on Standard Sized Paper193
Printing on Non-Standard Sized Paper195
Printing with Universal Print198
Banner Printing201
Canceling Printing from a Computer205
Printing from the Handheld Device206
Printing by Airprint206
Printing by Mopria206
Printing with Wi-Fi Direct206
Printing Data Saved on the Printer207
Specifying the Job Box from a Computer and Storing the Job207
Printing Documents from Private Print Box208
Deleting the Documents Stored in the Private Print Box209
Printing Document from Stored Job Box210
Deleting the Documents Stored in the Stored Job Box211
Printing Document from Quick Copy Box212
Deleting the Documents Stored in the Quick Copy Box213
Printing Document from Proof and Hold Box214
Deleting the Documents Stored in the Proof and Hold Box215
Printing Documents from PIN Print Box216
Deleting the Documents Stored in the PIN Print Box216
Printing Document from the Universal Print Box217
Deleting the Documents Stored in the Universal Print Box218
Monitoring the Printer Status (Status Monitor)219
Accessing the Status Monitor219
Exiting the Status Monitor219
Quick View State219
Operation on the Machine223
Loading Originals224
Placing Originals on the Platen224
Original Specifications Available in the Document Processor226
Favorites229
Registering Favorites230
Recalling Favorites230
Editing Favorites231
Deleting Favorites231
Application232
Installing Applications232
Activating Applications233
Deactivating Applications234
Uninstalling Applications234
Registering Shortcuts235
Adding Shortcuts235
Editing Shortcuts236
Deleting Shortcuts236
Copying237
Basic Operation237
Canceling Jobs238
Basic Scanning (Sending)239
Sending Document Via E-Mail240
Sending Document to Desired Shared Folder on a Computer (Scan to PC)242
Sending Document to Folder on an FTP Server (Scan to FTP)245
Scanning Using TWAIN or WIA247
Scanning Document Stored in a Custom Box248
Useful Sending Method249
WSD Scan250
Install the Driver (for Windows 10)250
Install the Driver (for Windows 8.1, Microsoft Windows Server 2012)250
Executing WSD Scan251
Scanning with File Management Utility252
Sending to Different Types of Destinations (Multi Sending)253
Sending Documents to E-Mail Address of Logged in User (to Myself)254
Using a Fax Server to Send (Fax Server Send)255
Canceling Sending Jobs257
Handling Destination258
Specifying Destination258
Choosing from the Address Book258
Choosing from the One Touch Key260
Choosing from the Search (No.)260
Checking and Editing Destinations261
Confirmation Screen of Destinations262
Recall263
How to Use the FAX Function264
Using Document Boxes265
What Is Custom Box265
What Is Job Box266
What Is USB Drive Box266
Fax Box266
Basic Operation for Document Box266
Creating a New Custom Box272
Editing Custom Box273
Deleting Custom Box274
Storing Documents to a Custom Box274
Printing Documents in Custom Box275
Saving Scanned Documents to a Custom Box276
Sending Documents in Custom Box277
Sending Documents in Custom Box to E-Mail Address of Logged in User278
Moving Documents in Custom Box278
Copying Documents in Custom Box into Other Boxes279
Copying Documents in Custom Box to USB Drive279
Joining Documents in Custom Box280
Deleting Documents in Custom Box281
Operating Using Removable USB Drive282
Printing Documents Stored in Removable USB Drive282
Saving Documents to USB Drive (Scan to USB)284
Check the USB Drive Information285
Removing USB Drive285
Using the Manual Stapler (ECOSYS Ma6000Ifx/Ecosys Ma5500Ifx Only)286
Using Various Functions287
About Functions Available on the Machine288
Copy288
Send290
Custom Box (Store File)293
Custom Box (Print)295
Custom Box (Send)296
USB Drive (Store File)297
USB Drive (Printing Documents)299
Functions300
Original Size300
Paper Selection301
Mixed Size Originals302
Original Orientation304
Collate305
ID Card Copy305
Zoom305
Combine307
Border Erase, Border Erase/Full Scan309
Duplex311
Density313
Original Image314
Ecoprint315
Color Selection315
Sharpness316
Background Density Adj. (Background Density Adjustment)316
Prevent Bleed-Thru317
Contrast317
Erase Colors318
Continuous Scan318
Job Finish Notice319
File Name Entry319
Priority Override320
Detect Multi-Fed Originals320
Detect Bent Corner Originals320
Skip Blank Page321
Quiet Mode321
2-Sided321
Sending Size322
Long Original323
File Format323
File Separation330
Scan Resolution330
Clarify Text (Noise Removal)331
Email Subject/Body331
FTP Encrypted TX331
Email Encrypted TX332
Digital Signature Email332
Delete after Printed333
Delete after Transmitted333
Storing Size334
Encrypted PDF Password334
JPEG/TIFF Print335
XPS Fit to Page335
Status/Job Cancel336
Checking Job Status337
Details of the Status Screens338
Checking Detailed Information of Jobs343
Checking Job History344
Checking the Detailed Information of Histories345
Sending the Log History345
Job Operation346
Pause and Resumption of Jobs346
Canceling of Jobs346
Device Information347
Check the Remaining Amount of Toner and Paper, and the Condition of the Unit349
Setup and Registration (System Menu)350
System Menu351
Operation Method351
System Menu Settings353
Device Settings356
Notification/Report370
Function Settings374
Network Settings388
Security Settings404
Job Accounting/Authentication410
Add/Delete Application410
Adjustment/Maintenance411
User Authentication and Accounting (User Login, Job Accounting)414
Overview of User Login Administration415
Enabling User Login Administration416
Setting User Login Administration417
Authentication Security417
Adding a User (Local User List)419
Changing User Properties422
Delete a User423
User Login Administration for Printing424
To Manage the Users to Scan Using TWAIN426
To Manage the Users to Scan Using WIA427
To Manage the Users that Send Faxes from a PC428
Local Authorization429
Server Settings430
Configuring Network User Privileges431
Group Authorization Settings432
Guest Authorization Set434
Obtain NW User Property437
Simple Login Settings439
ID Card Settings442
PIN Code Authorization444
Using User Login Administration445
Login/Logout445
Overview of Job Accounting446
Enabling Job Accounting448
Job Accounting (Local)449
Adding an Account449
Restricting the Use of the Machine450
Editing an Account451
Deleting an Account452
Job Accounting for Printing453
Job Accounting for Scan Using TWAIN454
Job Accounting for Scan Using WIA455
Job Accounting for the FAX Transmitted from a Computer456
Configuring Job Accounting457
Default Counter Limit457
Counting the Number of Pages Printed458
Counting the Number of Pages for All Accounts458
Counting the Number of Pages for each Account459
Print Accounting Report460
Using Job Accounting461
Login/Logout461
Apply Limit462
Copier/Printer Count463
Unknown User Settings464
Unknown ID Job464
Registering Information for a User Whose ID Is Unknown465
Troubleshooting466
Regular Maintenance467
Cleaning467
Replacing the Toner Container471
Replacing the Waste Toner Box476
Replacing Staples (ECOSYS Ma6000Ifx/Ecosys Ma5500Ifx Only)478
Troubleshooting479
Solving Malfunctions479
Machine Operation Trouble479
Printed Image Trouble484
Remote Operation486
Responding to Messages488
Adjustment/Maintenance505
Overview of Adjustment/Maintenance505
Drum Refresh505
Drum Refresh 2505
Drum Refresh 2506
Clearing Paper Jams507
Remove any Jammed Paper in the Multipurpose Tray509
Remove any Jammed Paper in Cassette 1 - Cassette 5510
Remove any Jammed Paper in Duplex Unit511
Remove any Jammed Paper Inside the Machine512
Remove any Jammed Paper in Inner Tray / Inside Rear Cover514
Remove any Jammed Paper in Document Processor516
Clearing a Staple Jam (ECOSYS Ma6000Ifx/Ecosys Ma5500Ifx Only)519
Appendix520
Optional Equipment521
Overview of Optional Equipment521
Optional Applications527
Character Entry Method529
Entry Screens529
Entering Characters531
Paper532
Basic Paper Specifications532
Choosing the Appropriate Paper533
Special Paper536
Specifications540
Machine540
Copy Functions542
Printer Functions543
Scanner Functions544
Document Processor545
Paper Feeder (500-Sheet) (Option)545
Manual Stapler546
(ECOSYS Ma6000Ifx/Ecosys Ma5500Ifx Only)546
Manual Stapler (ECOSYS Ma6000Ifx/Ecosys Ma5500Ifx Only)546
Back up Data547
Data Backup Using KYOCERA Net Viewer547
Data Backup Using Command Center RX547
Back up Data Using USB Drive548
Functions List of Security Quick Setup549
Tls549
Settings for Server Function549
Settings for Client Function550
Ipv4 Settings (Wired Network)550
Ipv4 Settings (Wireless Network)551
Ipv6 Settings (Wired Network)551
Ipv6 Settings (Wireless Network)552
Transmission Protocol: FTP Client (Transmission)552
Other Protocols: HTTP (Client)552
Other Protocols: SOAP553
Other Protocols: LDAP553
Transmission Protocols: SMTP (Sending Emails)553
Email: POP3 User Settings554
Print Protocols554
Transmission Protocol555
Other Protocols556
TCP/IP: Bonjour Settings557
Network Settings557
Connectivity557
Interface Block Setting558
Energy Saver/Timer558
Authentication Security Settings558
Job Status/Job History Settings558
Edit Restriction559
Prevent Mis-Sending Settings559
History Settings560
Glossary561
Index566

Kyocera ECOSYS MA4500ix - Page 517

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