10-17
Troubleshooting > Troubleshooting
Cannot send via SMB. Is the network cable connected? Connect the correct network cable
securely.
page 2-9
Have the network settings for the
equipment been configured
properly?
Configure the TCP/IP settings
properly.
page 8-42
Have the folder sharing settings
been configured properly?
Check sharing settings and access
privileges under the folder
properties.
page 3-28
Is the selected interface selected as
the Primary Network?
Specify the host name or IP address
of the interface selected as the
Primary Network, or set the
interface to be used again.
page 8-55
Has the SMB protocol been set to
[On]?
Set the SMB protocol setting to
[On].
page 8-31
Has [Host Name] been entered
properly?
*1
Check the name of the computer to
which data is being sent.
page 5-17
Has [Path] been entered properly? Check the share name for the
shared folder.
page 5-17
Has [Login User Name] been
entered properly?
*1
*2
Check the domain name and login
user name.
page 5-17
Has the same domain name been
used for [
Host Name
] and [
Login
User Name
]?
Delete the domain name and
backslash
("/") from [
Login User Name
].
page 5-17
Has [Login Password] been
entered properly?
Check the login password. page 5-50
Have exceptions for Windows
Firewall been configured properly?
Configure exceptions for Windows
Firewall properly.
page 3-23
Do the time settings for the
equipment, domain server, and data
destination computer differ?
Set the equipment, domain server,
and data destination computer to
the same time.
―
Is the screen displaying Send error? Refer to Responding to Send Error
. page 10-36
Cannot send via the e-
mail.
Is the E-mail send size limit set in
the SMTP server registered on the
machine?
Check the limit value is entered to
"E-mail Size Limit" of [E-mail]
setting in Command Center RX and
change the value as necessary.
page 2-75
The machine is emitting
steam in the area around
the paper ejection slot.
Check the room temperature to see
if it is low, or if damp paper was
used.
Depending on the printing
environment and the paper's
condition, the heat generated during
printing will cause the moisture in
the paper to evaporate, and the
steam emitted may look like smoke.
This is not a problem, and you can
continue printing. If the steam
concerns you, raise the room
temperature, or replace the paper
with a newer, dryer paper.
―
Symptom Checkpoints Corrective Actions
Reference
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